Knowledge Management in projects

Favorite It has been fifteen years since I wrote my first solo KM book, “Knowledge Management for Teams and Projects“. I reproduce below the final chapter, that attempts to summarize the main conclusions for three groups of key Knowledge Management actors; the project managers and knowledge managers, the Community coordinators

Read More
Shared by Nick Milton October 23, 2019

The main reasons for KM failure

Favorite From our global survey, the reasons why 18 organisations gave up on KM, and how to stop this happening to you. One of the questions in our 2014 and 2017 Global Survey of Knowledge Management asked about the current status of KM in the respondents’ organisations, and for those

Read More
Shared by Nick Milton October 22, 2019

Why "Knowledge" needs "Management" and vice versa

Favorite There are many people who really don’t like the term Knowledge Management, and would much rather use some other terminology. But logically, these two words go together.  There is a common view that the term “Knowledge Management” is an oxymoron; that “knowledge cannot be managed” and therefore the term

Read More
Shared by Nick Milton October 17, 2019

A KM framework for frontline sales

Favorite Knowledge Management case studies are often from the manufacturing, projects, operations or service world. However Knowledge management can be applied to any business activity. In this reprise from the archives, we look at how it can apply to Sales. Sales team meeting by  Jim Larrison on Flickr The sales

Read More
Shared by Nick Milton October 16, 2019

What are the most popular strategic elements of KM?

Favorite What do companies around the world identify as their primary KM strategic approaches?  This was another area we wanted to explore in our two global surveys of Knowledge Management. One of the questions in our surveys therefore covered the topic of strategic focus areas for KM, and we asked

Read More
Shared by Nick Milton October 15, 2019