A Technology Broker and Management Company Specializing in KM Systems
Favorite There is a very close link between knowledge and performance, which is at the heart of any KM framework. Knowledge results in performance. The more knowledge we have, the better we can perform. The more we learn from performance, the more knowledge we have. This puts us in a
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Shared by Nick Milton July 2, 2018
Favorite In another reprise from the archives, here’s a post about that useful tool, the KM strategy map You know I am a firm believer in business led Knowledge Management Strategy. At a meeting yesterday, I saw this presented in a very striking and visual way, through the use of a
Read More Shared by Nick Milton June 29, 2018
Favorite Knowledge Visits are a great way to learn things if the mindset is right; treat them as if it was industrial espionage. Image from wikimedia commons A knowledge visit is a great idea – a team goes to visit another company or another team, sees the way they work,
Read More Shared by Nick Milton June 28, 2018
Favorite A recent paper from the Gartner group seems to contain two basic assumptions about knowledge management which I think are worth addressing. See what you think. The Gartner paper is entitled Automate Knowledge Management With Data Science to Enable the Learning Organization, and contains the following blocks of text:
Read More Shared by Nick Milton June 27, 2018
Favorite Here is an interesting report on the use of KM in supporting IT service desks in the US and the UK. For the detail, please see the report, but some of the highlights are below: Knowledge management is the second-most adopted process for IT support organizations after Incident Management
Read More Shared by Nick Milton June 26, 2018
Favorite What is the price, or cost, of your knowledge inventory? In fact, you already pay the cost without knowing it. Creative commons image from pxhere Let’s look at the cost of acquiring and maintaining the inventory of tacit and explicit knowledge. Tacit knowledge As people become more experienced (through
Read More Shared by Nick Milton June 22, 2018
Favorite Here’s a story about how Knowledge can be found in the Long Tail within a community of practice. I blogged recently about the Long Tail of Knowledge, and how a Community of Practice can find answers and advice from practitioners other than the core group of company experts. Here
Read More Shared by Nick Milton June 21, 2018
Favorite When we set up our KM systems, lets make it as simple as possible for the knowledge-seeker. Let’s aim for the one-stop shop. Image from geograph.org.uk It is common for Knowledge Managers to start to plan their KM systems based on the supply of knowledge, or based on the
Read More Shared by Nick Milton June 20, 2018
Favorite Here is another reprieve from the archives, looking at the 2 ways in which KM can add value. There are two ways in which Knowledge Management can add value to an organisation, and we can look at them in this way: Finding Knowledge Better; Finding Better Knowledge. The first
Read More Shared by Nick Milton June 19, 2018
Favorite Here’s a neat video from Xerox describing their Customer-focused KM approach View Original Source (nickmilton.com) Here.