A Technology Broker and Management Company Specializing in KM Systems
Favorite Fluor, the construction company, use the month of Knowvember” as an opportunity to publicise KM internally. Fluor are an international engineering and construction company, who have been applying a Knowledge management approach, based primarily on Communities of Practice, for nearly 20 years. And with a long-running program such as
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Shared by Nick Milton May 10, 2018
Favorite Lesson Management is a core component of Lesson Learning. Here are the story of how this capability was developed in Australian emergency services. This comes from the recent issue of the Australian Journal of Emergency Management, where Heather Stuart and Mark Thomason describe how Lesson Management was first recognised
Read More Shared by Nick Milton May 9, 2018
Favorite Here is a new and interesting approach to cross-office knowledge sharing; the Reminder meetings. delegates at KAConnect Last week I was speaking at the excellent KAConnect conference in San Francisco – a meeting of people from the Architecture and Engineering industry, many of them users of the Synthesis Intranet
Read More Shared by Nick Milton May 8, 2018
Favorite Among many interesting discussions at the KAConnect 2018 conference was one on selecting KM pilots focused on reducing the cost of non-quality. Participants at KA connect 2018 The conversation was, as many KM conversations are, about Value. The annual KAConnect conference is for the Architecture and Engineering community, and
Read More Shared by Nick Milton May 7, 2018
Favorite Courtesy of Andrew Trickett, from Arup, here are 6 Ps that knowledge champions and knowledge managers must demonstrate Knowledge champions are an important part of many KM programs, extending the reach and influence of the KM team and acting as ambassadors for, and facilitators of, KM in their part
Read More Shared by Nick Milton May 4, 2018
Favorite An article from 2009 gives us 3 reasons why wikis are not the easy route to KM that many believe. I have added a fourth This comes from an article in pcworld based on a interview with Danish Analyst Dorthe Jespersen. Dorthe’s believes that the organisational culture can be
Read More Shared by Nick Milton May 3, 2018
Favorite Is it a valid view, that people on the receiving end of knowledge transfer should “earn the right to knowledge?” Image from wikimedia commons A couple of years ago, I was looking at the issue of knowledge transfer between experienced staff and young staff. There were a whole raft of issues
Read More Shared by Nick Milton May 2, 2018
Favorite Part of the role of KM, particularly in manufacturing and production, is to reduce the cost of non-quality When I started my Knowledge Management journey in 1992, my job post was entitled “Quality Advisor”. I was accountable for the quality of the geoscientific work in the BP Norway office. Because
Read More Shared by Nick Milton May 1, 2018
Favorite Implementing KM is a change process, part of which involves training. But what sort of training? UXD training, by Andy Bright on Flickr Introducing a knowledge management framework means introducing a set of roles and accountabilities, new processes, new technologies, and new governance frameworks. You can’t just introduce the
Read More Shared by Nick Milton April 30, 2018
Favorite In another reprised post from the archives, we look at People Finder systems, and suggest they should follow the model of dating sites rather than Facebook Image from wikimedia commons A “People finder” or “Yellow Pages” is one of the key supporting tools in knowledge management, but at the
Read More Shared by Nick Milton April 27, 2018