A Technology Broker and Management Company Specializing in KM Systems
Favorite Why is it important to understand the business value of Knowledge Management? The answer is a simple one – if you understand the value, you understand how much you can justify investing. Image by creditscoregeek.com/ on Flickr A couple of days ago we discussed KM metrics, including the Impact (or value)
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Shared by Nick Milton August 8, 2019
Favorite I started Knoco, my KM consulting business, in the summer of 1999. Here are some of the things I have learned in the past 20 years. Image by Sam Churchill on Flickr under CC licence I received a request for some of our free Knoco KM resources yesterday from an
Read More Shared by Nick Milton August 7, 2019
Favorite A recent article by Steve Denning throws light on the only KM metric that counts; Impact. Image from wikimedia commons The article in Forbes, entitled “Why Agile Often Fails: No Agreed Metrics”, discusses the metrics systems used at Amazon, and compares them with those used when Denning was CKO
Read More Shared by Nick Milton August 6, 2019
Favorite Projects require their own KM Framework. Here’s one view of what this might look like. Image from science.dodlive.mil “Knowledge Management for Teams and Projects” contains a bullet-point summary of how Knowledge Management should be applied in a project-based organisation, addressed to the three main stakeholder groupings of Project Manager,
Read More Shared by Nick Milton August 5, 2019
Favorite Another post from the archives on dealing with the “unknown knowns” in Knowledge Management. We hear a lot (famously from Donald Rumsfeld) about the unknown unknowns, and how difficult they are to deal with, and in knowledge management terms, they can be a real challenge. However an equally challenging
Read More Shared by Nick Milton August 2, 2019
Favorite The knower/learner spectrum is one of the key dimensions of KM culture, and one that all knowledge managers should understand. Image by muffinn on Flickr Knowers and Learners are two archetypes within Knowledge Management, representing two end-members of one of the ten cultural dimensions of Organisational Learning. The difference
Read More Shared by Nick Milton August 1, 2019
Favorite I blogged yesterday about groupthink. Would you like to see this in action? The video below is a startling example of how people will agree with a group even when they know the answer is wrong. This is known as Conformity Bias, the our tendency to take cues from the
Read More Shared by Nick Milton July 31, 2019
Favorite KM is beset by cognitive biases such as Groupthink. Maybe the Devil’s Advocate role is needed to help combat this? Groupthink by Oscar Berg on Flickr The biggest impediments to learning in an organisation are mental impediments, driven by cognitive biases. These include the confirmation bias (where we only
Read More Shared by Nick Milton July 30, 2019
Favorite What makes KM unique? This post from the archives attempts to explain. Image by dayeonge from Pixabay Any management discipline needs to have a defined unique area of scope if it is to add value. It needs to be different enough from other disciplines, and distinct enough, that it
Read More Shared by Nick Milton July 29, 2019
Favorite The most valuable skill for the Knowledge Management professional is the skill of facilitation. This is one of the first skills a new KM team must learn. Photo by Nicholas Wang on Flickr Knowledge is created and used by people – it needs to be externalised an internalised by
Read More Shared by Nick Milton July 26, 2019