Favorite There are two primary types of knowledge which we tend to manage – Know-How and Know-What. Of the two, Know-how is more the natural focus for KM. The Knowledge Management arena is a very confused place to be, and different people, different countries and different industries see Knowledge Management,

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Shared by Nick Milton July 25, 2019

Favorite This post is an analysis of a KM role description, taken from a recent job vacancy, identifying the core elements of a strategic KM leadership role. This Photo by Unknown Author is licensed under CC BY-SA-NC The job vacancy appeared last week on LinkedIn, and is for a Knowledge

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Shared by Nick Milton July 24, 2019

Favorite In this job advertisement, found on LinkedIn, we find an example of quantified value delivery from KM. Image from wikimedia commons The job advertisement, posted a week ago, is for a “KM Manager” for Shell, based in the Hague, who will run KM for Shell’s Projects and Technology business.

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Shared by Nick Milton July 23, 2019

Favorite A recent article from HBR identifies three reasons why people don’t share knowledge.  Image from meco 6925 on Flickr There are many reasons why people don’t seek or share knowledge; the 3 most basic being that they don’t think of it, they don’t know how, or they don’t want

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Shared by Nick Milton July 22, 2019

Favorite AAR is a quick and simple but powerful KM process. Here are 11 rules for AAR success. After Action Review (AAR) is one of the most basic Knowledge Management processes – quick, simple and powerful when used well, and when used to drive change and improvement. An organisation that

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Shared by Nick Milton July 19, 2019

Favorite Is KM change better seen as top-down, or bottom-up? The answer is Neither; it’s side to side. Lighting a prescribed fire, from nps.gov Thanks to Steve Dale for alerting me to this post from Digital Tonto entitled “True Transformation Isn’t Top-Down Or Bottom-Up, But Side-To-Side, which offers a really

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Shared by Nick Milton July 18, 2019

Favorite When beginning with KM, don’t start with the How; start with the What. We frequently find that when people start thinking about Knowledge Management implementation, they start thinking about the solution first. They may research technology, they may seek out some excellent processes, they may (if they are smart) think

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Shared by Nick Milton July 17, 2019

Favorite According to one expert, people are either Rocks or Sponges when it comes to learning.  The most powerful thing that leaders can do to help Knowledge Management succeed is to drive that desire to learn as part of the corporate culture.  If the drive to learn is there, the

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Shared by Nick Milton July 16, 2019

Favorite What’s the link between Innovation and KM? Are they opposites? Are they the same? Are they two sides of the same coin? This post from the archives explores the relationship between the two. Innovation Chalkboard by Missy Schmidt on Flickr  Here are some of our thoughts. As ever we

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Shared by Nick Milton July 15, 2019

Favorite Is your Knowledge Management framework reactive, or proactive? And what’s the difference? Let’s look at two ways in which you can develop a KM approach of KM Framework. Let’s call them reactive, and proactive. Reactive KM A reactive KM framework reacts to events. You may react to the threat

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Shared by Nick Milton July 12, 2019