A Technology Broker and Management Company Specializing in KM Systems
Favorite When marketing KM internally in your organisation there are 3 market segments you need to understand. To a large extent, the Knowledge Manager is a salesperson, selling the concept of KM to an organisation. Every salesperson needs to know their market and their customer base, and for selling Knowledge
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Shared by Nick Milton June 26, 2019
Favorite Innovation happens only when inspiration hits the receptive mind. You can’t manage inspiration, but you can manage receptivity. Image by Ronda Del Boccio, on Flickr All knowledge creation activities are based around approaches to helping people to move outside their boxes, and open their minds; on helping them to
Read More Shared by Nick Milton June 25, 2019
Favorite The two Knowledge Management strategies of Socialisation and Codification (sometimes called Connecting and Collecting) are often seen as polar opposites. They aren’t. Image from wikimedia commons Connecting and collecting are often cited as alternative KM strategies – as if they were distinct and separate. They are more like Yin
Read More Shared by Nick Milton June 24, 2019
Favorite Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions. Very few CEOs will wake up one morning and announce that the organisation will now be adopting Knowledge Management. Instead, like any other change,
Read More Shared by Nick Milton June 21, 2019
Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”
Read More Shared by Nick Milton June 20, 2019
Favorite Last week I launched an online survey of planned uses for the new ISO KM standard: ISO 30401:2018. Here are the results of that survey. The survey was announced on this blog, on Twitter, and on LinkedIn (where it was shared by many people). 75 people answered the survey,
Read More Shared by Nick Milton June 19, 2019
Favorite In conversation with a Knowledge Manager last week, I was reminded of a trap that Knowledge Management teams can fall into if they are not careful. Photo by Howard Lake on Flickr In this organisation, the KM team was told they had to become “self-funding”. In other words, they
Read More Shared by Nick Milton June 18, 2019
Favorite Every community of practice should have a charter, but what does a good charter look like? Image from wikimedia commons One of the main success factors for a community of practice is a charter. A charter is a definitional/governance document, created by the community members, which describes what the
Read More Shared by Nick Milton June 17, 2019
Favorite The Knowledge Owner has 2 main aspects to their role, as described below. One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must be treated as such. It follows on, therefore, that someone must
Read More Shared by Nick Milton June 14, 2019
Favorite If you are in a line of work where you can’t measure performance, then you are going to find it difficult to introduce effective Knowledge Management. Knowledge Management is a systematic approach to organisational learning; but learning to do what? Learning to perform, is the answer. Learning to perform
Read More Shared by Nick Milton June 12, 2019