Favorite Not all knowledge is information, not all infomation is knowledge. However some knowledge exists also as information, and therefore needs to be managed by both disciplines in parallel. This blog post is about the knowledge continuum, the relationship between knowledge and information, and how information management and knowledge management

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Shared by Nick Milton September 18, 2017

Favorite How will the development of Artificial Intelligence affect the role of the Knowledge Manager? There  is a lot of discussion on Artificial Intelligence as part of Knowledge Management, and the use of powerful computing to replace the reliance on experts. As discussed here, the expert, in a rule-based scenario, is

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Shared by Nick Milton September 15, 2017

Favorite Sir Winston Churchill, the famous politician, used a 4-question Knowledge Audit when things went wrong. Image from wikimedia commons Sir Winston Churchill hated being surprised, particularly by bad news.  He expected to receive an efficient flow of information and knowledge, and when he did not get the knowledge, he

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Shared by Nick Milton September 14, 2017

Favorite Is friendship an enabler of Knowledge Management? Foosball at work, by Al Abut, on Flickr In the western world of work, “Friend” is a bit of an F-word. We hardly ever use the word “F****d” about our work relationships. We call people colleagues, associates, co-workers, but never F****ds. It’s as

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Shared by Nick Milton September 13, 2017

Favorite Does a KM Framework need to be complete, or can you miss components out? I’m What’s Missing by crdotx, on Flickr A Knowledge Management Framework consists of four elements: Roles Processes Technology Governance I blogged last week about partial implementations of a Knowledge Management Framework when I asked whether there were circumstances

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Shared by Nick Milton September 12, 2017

Favorite The KM iceberg is a common image, but what does it really mean? The Iceberg is a very familiar model within Knowledge Management, seen in many slide presentations. I first used it myself in the public domain, in an article in Knowledge management magazine, 2000, entitled “Mining the deep knowledge

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Shared by Nick Milton September 11, 2017

Favorite It can be tempting to rely on the personality of a strong charismatic leader to drive Knowledge Management implementation, but this can become a trap.  Image from Wikimedia Commons To begin with, a strong passionate leader can be a real asset for an effective Knowledge Management implementation team. They

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Shared by Nick Milton September 8, 2017

Favorite Another set of interesting KM principles to go in our limited collection. These KM principles were presented by Michael Hill at KM Australia, and Michael (CKM and mentor for Tactical Training group, Pacific) was keen to point out that he was sharing his personal views, not those of the

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Shared by Nick Milton September 6, 2017

Favorite There are a few cases – very few – where you can build a Knowledge Management progam without the help of technology.   We often talk about a Knowledge Management Framework as a mix of Roles and Accountabilities, Processes, Technologies, and Governance – the four legs on the Knowledge Management

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Shared by Nick Milton September 5, 2017

Favorite The US Wildfire community is an area where Knowledge Management and Lesson Learning has been eagerly embraced, including the use of video. The need for Knowledge Management and Lesson Learning is most obvious where the consequences of not learning are most extreme. Fire-fighting is a prime example of this

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Shared by Nick Milton September 4, 2017