A Technology Broker and Management Company Specializing in KM Systems
Favorite A decision log can be a useful tool in learning, and as part of a KM system, provided to you log the right things. Many projects and many non-project bodies maintain a decision log, to keep track of and record the major decisions which have been made. This allows
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Shared by Nick Milton July 31, 2023
Favorite To learn from the past, we need to reflect on the past, and questions are crucial for prompting reflection. Here’s one question that makes all the difference. When you observe the conversations and presentations at conferences and in organisations, they are very often stories about the past. “We did
Read More Shared by Nick Milton July 24, 2023
Favorite KM can be a crucial underpinning for business strategy. Here is a great way of showing how this can be delivered. I am a firm believer in business led Knowledge Management Strategy. Sometimes however we seem to lose sight of the KM/strategy link, and KM can then become relegated to
Read More Shared by Nick Milton July 17, 2023
Favorite There is a very close link between knowledge and performance, which is at the heart of any KM framework. Knowledge results in performance. The more knowledge we have, the more capability we have, and the better we can perform. The more we learn from performance, the more knowledge we
Read More Shared by Nick Milton July 11, 2023
Favorite Part of the value of communities of practice is proividing access to the Long Tail of experience There is a tendency in many companies to see Knowledge as being the province of the Experts. As a result, they set up expert centres to look after the knowledge, and expert
Read More Shared by Nick Milton July 4, 2023
Favorite The relationship between knowledge and information has always been problematical. Here is a potential new way to look at it. The Data/Information/Knowledge/Wisdom pyramid is a very common diagram in the KM world, but despite its ubiquity and simplicity it has many problems: It implies that each class can be
Read More Shared by Nick Milton June 27, 2023
Favorite How can we embed Knowledge Management into the organisational process suite? One of the aims of Knowledge Management Implementation is to develop and embed a Knowledge Management Framework, including building KM activities into business process. I thought I would expand a little on how to do this. Most large
Read More Shared by Nick Milton June 19, 2023
Favorite How can you implement a consistent approach to Knowledge Management, in a globally diverse company? How much of a Knowledge Management framework needs to be consistent around the globe, and how much can you vary on a local, or divisional, basis? The answer is that you select certain global
Read More Shared by Nick Milton June 14, 2023
Favorite Fluor, the construction company, use the month of Knowvember” as an opportunity to publicise KM internally. Fluor are an international engineering and construction company who have been applying a Knowledge management approach, based primarily on Communities of Practice, for well over 20 years. And with a long-running program such
Read More Shared by Nick Milton May 29, 2023
Favorite “Learning before, during and after” is one of the oldest models in KM, and still one of the most useful. Learning before, during and after was one of the early bywords for Knowledge Management at BP in the 90s – a simple and memorable mantra that project staff can
Read More Shared by Nick Milton May 22, 2023