A Technology Broker and Management Company Specializing in KM Systems
Favorite A blog post appeared in the Huffington Post a few years ago entitled “you are more than a knowledge worker“, which, in my view, completely missed the essential point of knowledge work. Carmen Iannacone: Hello I’m a knowledge worker. By Michael Edson on Flickr The basic premise on which the
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Shared by Nick Milton July 29, 2020
Favorite If Knowledge Management is like gardening and the knowledge manager is like a gardener (see here to understand the metaphor), then Internal competition is like a late frost that kills all your green shoots. Frosted by Lauryn on Flickr There is no point in planting the seeds of Knowledge
Read More Shared by Nick Milton July 28, 2020
Favorite If you are a new Knowledge Manager, implementing KM for the first time in an organisation, there are 4 things to learn about before you start, and some of that learning may be closer to home than you realise. One of the tenets of Knowledge Management is that if
Read More Shared by Nick Milton July 24, 2020
Favorite Here is another excellent article from Tom Davenport, one of the clearest writers on the topic of Knowledge Management, making the case for a structured “just-in-time” approach to the supply of knowledge. Tom starts his article as follows: In the half-century since Peter Drucker coined the term “knowledge workers,”
Read More Shared by Nick Milton July 23, 2020
Favorite In the UK we call them “the boffins” – the deepest subject matter experts. However there are 4 reasons not to ask the boffins to write the knowledge base content. Image from wikipedia We can view Knowledge Management as the mechanism or system by which we provide knowledge to
Read More Shared by Nick Milton July 22, 2020
Favorite If we see KM as a supply chain, supplying knowledge to the knowledge worker in order that they can make the right business decision, then we can apply concepts such as lean to optimise that supply chain. There are other ways to use lean principles to improve KM, such
Read More Shared by Nick Milton July 20, 2020
Favorite In a market where supply grossly exceeds demand, prices fall, and value is destroyed. This is an unhealthy market, and these conditions can apply to knowledge as well as to commodities. A commodity where supply far exceeds demand is a devalued commodity. Maybe supply will stimulate some demand, but
Read More Shared by Nick Milton July 15, 2020
Favorite I was asked last week whether Covid-induced remote working promotes KM. I don’t think it does yet; but the opportunity exists to make KM part of the New Normal. Image from tradoc.army.mil Firstly let’s recognise what the response to Covid has delivered, namely a “burning platform” to drive digital
Read More Shared by Nick Milton July 14, 2020
Favorite In this article from Forbes Magazine in 2012, Steven Denning, once head of KM at the World Bank and a wise commentator on Knowledge Management topics, describes his ten principles for managing knowledge. These are as follows The amount of money that could be spent on accumulating knowledge is infinite: Knowledge is
Read More Shared by Nick Milton July 13, 2020
Favorite There is often conflict between creating revenue and creating knowledge. Both of these require time, resources and incentives, and so are often in conflict. The problem is that knowledge is the source of future revenue. Timesheet logo from wikimedia commons Any piece of revenue-generating work can create knowledge as
Read More Shared by Nick Milton July 10, 2020