A Technology Broker and Management Company Specializing in KM Systems
Favorite There are four dangerous words you hear a lot when introducing KM. Here’s how to respond to them. Image from publicdomainpictures.net “This organisation is different” Those are the four words, and they usually appear in this context. “Here is a story about how knowledge management helps organisations like this
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Shared by Nick Milton June 28, 2017
Favorite The quickest ways to implement KM are by change management, and by piloting. The slowest are through top down directive, and KM by stealth. But how do we know this? I blogged yesterday about how long it takes on average to implement KM, but how can you get ahead
Read More Shared by Nick Milton June 27, 2017
Favorite In the wake of our recent 2017 survey, here are some more data about how long it really takes to embed Knowledge Management. We conducted a big global survey of KM this year. following on from a previous survey in 2014. In both surveys we asked two questions: How
Read More Shared by Nick Milton June 26, 2017
Favorite We don’t learn by doing, we learn by reflecting on doing, which is why your KM program should include reflective processes. Kolb learning cycle. Publ;ic domain image from wikipedia There is a popular quote on the Internet, often attributed to John Dewey, that “We do not learn from an
Read More Shared by Nick Milton June 23, 2017
Favorite I heard a useful metaphor last week – Knowledge Management as distillation. Image from wikimedia commons Knowledge is involved in almost everything we do at work, and the work products we create contain the outworkings of that knowledge. However just collecting work products is not Knowledge Management, as that
Read More Shared by Nick Milton June 22, 2017
Favorite From a blog post called “In praise of Knowledge Management” come the following examples of quantified KM value, all from customer service centers; Image from wikimedia commons “A leading European mobile phone retailer saw a stark increase in contact deflection of 27.3 percent while markedly improving NPS (Net Promoter
Read More Shared by Nick Milton June 21, 2017
Favorite We tend to divide Knowledge Management into opposing categories. Sometimes this is useful, but often this dualism is illusory. Image from wikimedia commons Dualism is the idea that, for some particular domain, there are two fundamental kinds or categories of things or principles. It is an “either-or” mindset, which
Read More Shared by Nick Milton June 20, 2017
Favorite Here are 6 success factors for Knowledge Management, from one of the discipline’s most experienced practitioners Success Story, by Animated Heaven, on Flickr I blogged last week about an article on Knowledge Management by Rob Koene of Fluor. Rob’s overview of KM is full of good practical experience and bullet
Read More Shared by Nick Milton June 19, 2017
Favorite If you want to kill off a Knowledge Management Strategy, here are 50 ways to do it. Words kill, by Khalid Albaih, on Flickr When we first wrote “Designing a Successful KM Strategy” there was originally an extra chapter; a tongue-in-cheek list of 50 ways to kill the strategy;
Read More Shared by Nick Milton June 16, 2017
Favorite A recent article from one of the KM leaders shows seven indicators that Knowledge Management is working. Image from wikimedia commons The article is written by Rob Koene of Fluor, the engineering, procurement and construction company and one of the world’s leading KM organisations. Flour have beein involved with
Read More Shared by Nick Milton June 15, 2017