A Technology Broker and Management Company Specializing in KM Systems
Favorite As the 111th entry in our ever-growing list of examples of Quanitified Benefit from Knowledge Management, here is a story on value and value measurement at Goodyear Tire Company, described by KM World Magazine. Gooryear Blimp by Mark Turnauckas on Flickr Goodyear use what they call “value pyramids” for
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Shared by Nick Milton June 14, 2017
Favorite There are many skills needed on your KM team, but one is more important than any of the others. I have been involved in a few overview visits to Knowledge Management programs recently, and a common factor in all of them has been a missing skill within the Knowledge
Read More Shared by Nick Milton June 13, 2017
Favorite As the 110th entry in our ever-growing list of examples of Quanitified Benefit from Knowledge Management, here is an example from NASA Image from wikimedia commons The example is given by Jim Rostohar; the CKO of NASA’s Johnson Space Centre. In the Space Centre, KM is used mainly to
Read More Shared by Nick Milton June 12, 2017
Favorite Reaching the Deep Knowledge often requires the help of a facilitator or interviewer, and there is a tell-tale sign that shows when you get there. “woman, thinking” by Robert Couse-Baker, on Flickr Superficial knowledge transfer happens all the time. A foreman leaves his job. The company arranges a hand-over
Read More Shared by Nick Milton June 9, 2017
Favorite You have have made a logical business case for KM at your organisation, but nobody buys things based on logic. USP by photosteve101 on Flickr People generally buy things based on emotion (“I must have that – it looks so cool”), and then convince themselves by logic that is was a
Read More Shared by Nick Milton June 8, 2017
Favorite If times are changing, why not take a knowledge-centred view of the change? If your organisational world is changing, it is easy to take an Activity view (“What will we do to cope with the change?”), but why not take a Knowledge view? There are four generic classes of
Read More Shared by Nick Milton June 6, 2017
Favorite Here is another reprised post from the archives – as relevant now as it was 5 years ago. David Snowden’s 7 principles for Knowledge Management are justly famous in the KM literature as a simple and accessible set of principles. However they all relate to the supply side of knowledge
Read More Shared by Nick Milton June 5, 2017
Favorite When it comes to determining Knowledge Management Metrics, make sure you cover the Demand side as well as the Supply side. Image from wikimedia commons The most difficult aspect of Knowledge Management to address is re-use, and yet re-use of knowledge is the whole point of KM. All of
Read More Shared by Nick Milton June 2, 2017
Favorite Most of us are familiar with the SECI model from Nonaka and Takeuchi, but sometimes forget that C stands for Combination, not Collection. Image from wikimedia commons The Nonaka and Takeuchi SECI model for knowledge creation is well known in the KM world, with its 4 components of Socialisation,
Read More Shared by Nick Milton June 1, 2017
Favorite Here are three perennial KM arguments. Do they matter? (this is a reprise of an original blog post from 5 years ago) Mockingbird argument, from wikimedia commons Over the 20 years that we have been doing knowledge management, there has been a number of recurrent arguments that appear regularly,
Read More Shared by Nick Milton May 31, 2017