Platform/OS independent, as it should be. https://t.co/c46gJqgOcd
Favorite Platform/OS independent, as it should be. https://twitter.com/Google/status/910561444252602368 (RSS generated with FetchRss)
The Truth About AI in Customer Service by @nickfrancis via @helpscout https://t.co/ihx0Al30J6
Favorite The Truth About AI in Customer Service by @nickfrancis via @helpscout https://www.helpscout.net/blog/ai-customer-service/ (RSS generated with FetchRss)
Looking for ways to transcribe meeting minutes… https://t.co/SIJQwHLOW5
Favorite Looking for ways to transcribe meeting minutes… http://whatsnext.nuance.com/in-the-labs/speech-recognition-transcribes-meetings/ (RSS generated with FetchRss)
Collecting documents is not the same as managing knowledge, said King Solomon
Favorite The endless accumulation of reports is not necessarily a helpful thing in Knowledge Management. Image from wikimedia commons This issue was recognised thousands of years ago by one of the reputedly wisest men in history – King Solomon – revered as a prophet, King and Wise Man by all
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Shared by Nick Milton September 21, 2017
The Replicant: Inside the Dark Future of Blade Runner 2049 https://t.co/FlS9YnLWYb
Favorite The Replicant: Inside the Dark Future of Blade Runner 2049 https://www.wired.com/2017/09/behind-the-scenes-blade-runner-2049-sequel/ (RSS generated with FetchRss)
The 4 types of KM training every organisation needs
Favorite Please find below yesterday’s Knoco newsletter. You can sign up for our newsletters here September 2017 The 4 types of Knowledge Management training your organisation needs. In This Issue The 4 types of KM training Awareness training for management Training for the KM team Skills training for people with
Read More Shared by Nick Milton September 20, 2017
After Action Review as an agent for culture change
Favorite When we talk about Culture Change and Knowledge Management, we need to realise that the Knowledge Management processes themselves are in themselves culture change agents. After Action reviews are a prime example. They promote openness; people will learn that ‘there is no comeback’ and questions will receive answers. They promote
Read More Shared by Nick Milton September 19, 2017
Why some knowledge is also information, also vice versa, and what to do about it.
Favorite Not all knowledge is information, not all infomation is knowledge. However some knowledge exists also as information, and therefore needs to be managed by both disciplines in parallel. This blog post is about the knowledge continuum, the relationship between knowledge and information, and how information management and knowledge management
Read More Shared by Nick Milton September 18, 2017
The role of the Knowledge Manager in an AI world
Favorite How will the development of Artificial Intelligence affect the role of the Knowledge Manager? There is a lot of discussion on Artificial Intelligence as part of Knowledge Management, and the use of powerful computing to replace the reliance on experts. As discussed here, the expert, in a rule-based scenario, is
Read More Shared by Nick Milton September 15, 2017
Winston Churchill’s 4-question Knowledge Audit
Favorite Sir Winston Churchill, the famous politician, used a 4-question Knowledge Audit when things went wrong. Image from wikimedia commons Sir Winston Churchill hated being surprised, particularly by bad news. He expected to receive an efficient flow of information and knowledge, and when he did not get the knowledge, he
Read More Shared by Nick Milton September 14, 2017