A Technology Broker and Management Company Specializing in KM Systems
Favorite The KM iceberg is a common image, but what does it really mean? The Iceberg is a very familiar model within Knowledge Management, seen in many slide presentations. I first used it myself in the public domain, in an article in Knowledge management magazine, 2000, entitled “Mining the deep knowledge
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Shared by Nick Milton September 11, 2017
Favorite It can be tempting to rely on the personality of a strong charismatic leader to drive Knowledge Management implementation, but this can become a trap. Image from Wikimedia Commons To begin with, a strong passionate leader can be a real asset for an effective Knowledge Management implementation team. They
Read More Shared by Nick Milton September 8, 2017
Favorite Another set of interesting KM principles to go in our limited collection. These KM principles were presented by Michael Hill at KM Australia, and Michael (CKM and mentor for Tactical Training group, Pacific) was keen to point out that he was sharing his personal views, not those of the
Read More Shared by Nick Milton September 6, 2017
Favorite There are a few cases – very few – where you can build a Knowledge Management progam without the help of technology. We often talk about a Knowledge Management Framework as a mix of Roles and Accountabilities, Processes, Technologies, and Governance – the four legs on the Knowledge Management
Read More Shared by Nick Milton September 5, 2017
Favorite The US Wildfire community is an area where Knowledge Management and Lesson Learning has been eagerly embraced, including the use of video. The need for Knowledge Management and Lesson Learning is most obvious where the consequences of not learning are most extreme. Fire-fighting is a prime example of this
Read More Shared by Nick Milton September 4, 2017
Favorite I blogged recently about the evolution of Communities of Pratice at Shell, and how they moved from free-for-all to a more managed approach. Here is a similar evolution at World Vision. Image from Wikimedia commons The decision between a managed approach to communities and an unmanaged bottom-up approach is
Read More Shared by Nick Milton September 1, 2017
Favorite It is a strange, troubling, but apparently true fact that 85% of KM initatives have no stated objective. Image from wikimedia commons This statistic comes from Page 7 of this presentation by Bob Armacost, and quotes the results of a survey run by KPMG 80% of companies in a recent
Read More Shared by Nick Milton August 31, 2017
Favorite NASA has a well-developed Lesson Learning system – here are more details. Image from Wikimedia commons I blogged recently about lesson learning at NASA, based on a report from a few years ago, and observing that the NASA LLIS system seemed to be a passive database where lessons were
Read More Shared by Nick Milton August 30, 2017
Favorite Roles and Governance are often overlooked elements of KM. Here is a great example of a set of roles and accountabilities for Lesson learning within the Royal Canadian Air Force. The example is taken from a web page dated 2015 called “Canadian Forces Aerospace Warfare Centre, Analysis and Lessons
Read More Shared by Nick Milton August 18, 2017
Favorite One powerful enabler for Knowledge Management is a clear statement from senior management. Here is an example. Medco Energi is a publicly listed Indonesian oil and gas company, founded in 1980. Winners of a MAKE award in 2007, they have had a KM program in place for many years,
Read More Shared by Nick Milton August 17, 2017