4 flavours of KM – which one do you work with?

Favorite The more time I spend in the field of KM, the more I see certain brands of flavours of the field which share a common name (knowledge management) and common principles, but can use very different roles, processes and supporting technologies. Image from wikipedia Below are the main flavours

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Shared by Nick Milton June 29, 2020

What is KM governance, and why is it important?

Favorite Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance.  But why do we need the extra leg? What is the purpose of KM governance? I have seen many examples of organisations with what look like very good Knowledge Management systems

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Shared by Nick Milton June 26, 2020

The 10 principles behind successful KM strategies

Favorite I blogged last week about the 5 basic principles behind successful Knowledge Management. Let’s take that one step further, into the principles behind a KM Strategy. Strategy by Kathryn Decker on Flickr When Stephanie Barnes and I wrote our book “Designing a successful KM Strategy” we included a chapter

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Shared by Nick Milton June 25, 2020

Enhancing enterprise search with Amazon Kendra

Favorite Amazon Kendra is an easy-to-use enterprise search service that allows you to add search capabilities to your applications so end-users can easily find information stored in different data sources within your company. This could include invoices, business documents, technical manuals, sales reports, corporate glossaries, internal websites, and more. You

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Shared by AWS Machine Learning June 24, 2020