A Technology Broker and Management Company Specializing in KM Systems
Favorite NASA has a well-developed Lesson Learning system – here are more details. Image from Wikimedia commons I blogged recently about lesson learning at NASA, based on a report from a few years ago, and observing that the NASA LLIS system seemed to be a passive database where lessons were
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Shared by Nick Milton August 30, 2017
Favorite Roles and Governance are often overlooked elements of KM. Here is a great example of a set of roles and accountabilities for Lesson learning within the Royal Canadian Air Force. The example is taken from a web page dated 2015 called “Canadian Forces Aerospace Warfare Centre, Analysis and Lessons
Read More Shared by Nick Milton August 18, 2017
Favorite One powerful enabler for Knowledge Management is a clear statement from senior management. Here is an example. Medco Energi is a publicly listed Indonesian oil and gas company, founded in 1980. Winners of a MAKE award in 2007, they have had a KM program in place for many years,
Read More Shared by Nick Milton August 17, 2017
Favorite Is the best approach to Communities of Practice a managed one, or an unmanaged one? There has always been a polarity of views between those who see Communities of Practice as something that should be allowed to flourish naturally and unmanaged, springing up as a bottom-up initiative in response
Read More Shared by Nick Milton August 16, 2017
Favorite There is only a certain amount you can learn by reading. Sometimes you have to go and see. Watcher, by woodleywonderworks, on Flickr With complex knowledge, there is more going on that can ever be documented, and (if it’s possible) the best way to learn is to go and
Read More Shared by Nick Milton August 15, 2017
Favorite Not every meeting or every conversation involves sharing knowledge! Image from Wikimedia commons Very often, when we are conducting our knowledge management assessment or benchmarking exercises, or designing KM frameworks for clients, we come across a confusion. This confusion is again a linguistic confusion about knowledge. We might ask
Read More Shared by Nick Milton August 14, 2017
Favorite Complex organisations may be involved in more than one type of activity, and may need more than one KM strategy and framework. Two of the early activities in any Knowledge Management implementation are to develop a Knowledge Management Strategy (as we discussed yesterday), and start to map out a potential
Read More Shared by Nick Milton August 11, 2017
Favorite You need a strategy if your KM implementation is to be successful. Here are 8 reasons why. Implementing Knowledge Management without a strategy is a risky endeavour. As Sun Tzu is reputed to have said said, in “the art of war”, “Strategy without tactics is the slowest route to victory.
Read More Shared by Nick Milton August 10, 2017
Favorite The knowledge of a team needs to be seen in the context of the knowledge of the organisation. If we treat Knowledge Management as an intra-organisation marketplace, then teams can be either consumers of knowledge or providers of knowledge, depending on whether, for a particular topic, the teams knows
Read More Shared by Nick Milton August 9, 2017
Favorite Best Practices are part of Knowledge Management, but sometimes misused. Here is an example of how they really work. Picture originally from here There is a lot of pushback in the KM world about the term “best practice”. In the discussion groups, we hear people saying “we don’t believe
Read More Shared by Nick Milton August 8, 2017