A Technology Broker and Management Company Specializing in KM Systems
Favorite Sir Winston Churchill, the famous politician, used a 4-question Knowledge Audit when things went wrong. Image from wikimedia commons Sir Winston Churchill hated being surprised, particularly by bad news. He expected to receive an efficient flow of information and knowledge, and when he did not get the knowledge, he
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Shared by Nick Milton September 14, 2017
Favorite Is friendship an enabler of Knowledge Management? Foosball at work, by Al Abut, on Flickr In the western world of work, “Friend” is a bit of an F-word. We hardly ever use the word “F****d” about our work relationships. We call people colleagues, associates, co-workers, but never F****ds. It’s as
Read More Shared by Nick Milton September 13, 2017
Favorite Does a KM Framework need to be complete, or can you miss components out? I’m What’s Missing by crdotx, on Flickr A Knowledge Management Framework consists of four elements: Roles Processes Technology Governance I blogged last week about partial implementations of a Knowledge Management Framework when I asked whether there were circumstances
Read More Shared by Nick Milton September 12, 2017
Favorite The KM iceberg is a common image, but what does it really mean? The Iceberg is a very familiar model within Knowledge Management, seen in many slide presentations. I first used it myself in the public domain, in an article in Knowledge management magazine, 2000, entitled “Mining the deep knowledge
Read More Shared by Nick Milton September 11, 2017
Favorite It can be tempting to rely on the personality of a strong charismatic leader to drive Knowledge Management implementation, but this can become a trap. Image from Wikimedia Commons To begin with, a strong passionate leader can be a real asset for an effective Knowledge Management implementation team. They
Read More Shared by Nick Milton September 8, 2017
Favorite Another set of interesting KM principles to go in our limited collection. These KM principles were presented by Michael Hill at KM Australia, and Michael (CKM and mentor for Tactical Training group, Pacific) was keen to point out that he was sharing his personal views, not those of the
Read More Shared by Nick Milton September 6, 2017
Favorite There are a few cases – very few – where you can build a Knowledge Management progam without the help of technology. We often talk about a Knowledge Management Framework as a mix of Roles and Accountabilities, Processes, Technologies, and Governance – the four legs on the Knowledge Management
Read More Shared by Nick Milton September 5, 2017
Favorite The US Wildfire community is an area where Knowledge Management and Lesson Learning has been eagerly embraced, including the use of video. The need for Knowledge Management and Lesson Learning is most obvious where the consequences of not learning are most extreme. Fire-fighting is a prime example of this
Read More Shared by Nick Milton September 4, 2017
Favorite I blogged recently about the evolution of Communities of Pratice at Shell, and how they moved from free-for-all to a more managed approach. Here is a similar evolution at World Vision. Image from Wikimedia commons The decision between a managed approach to communities and an unmanaged bottom-up approach is
Read More Shared by Nick Milton September 1, 2017
Favorite It is a strange, troubling, but apparently true fact that 85% of KM initatives have no stated objective. Image from wikimedia commons This statistic comes from Page 7 of this presentation by Bob Armacost, and quotes the results of a survey run by KPMG 80% of companies in a recent
Read More Shared by Nick Milton August 31, 2017