A Technology Broker and Management Company Specializing in KM Systems
Favorite Here is a useful boston square on learning from success and failure I blogged earlier this month about “Win or lose, you should always learn“. However the learning strategy you employ depends very much on whether you are in a fail-safe environment or whether (as in the Apollo 13
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Shared by Nick Milton October 1, 2019
Favorite Why is knowledge management not infinitely valuable? It’s because the value it delivers cannot exceed the “Cost of not-knowing” See text for explanation I was asked a question a few years back by someone challenging stories of KM value. “If Shell could deliver $200m per year through KM” he asked
Read More Shared by Nick Milton September 27, 2019
Favorite This is a reprise from the archives – a story of when KM was launched at British Petroleum through an early meeting of supporters and enthusiasts. It’s an extract from my book Performance Through Learning (available here), telling of a key moment in the history of the BP KM
Read More Shared by Nick Milton September 26, 2019
Favorite As part of our Global Knowledge Management Surveys in 2014 and 2017, we asked our respondents about the business imperatives which drove them to invest in Knowledge Management. This is what they answered. The survey asked about the importance of 7 main business drivers, and these are listed below,
Read More Shared by Nick Milton September 25, 2019
Favorite The heart of KM keeps knowledge flowing, and that heart has two chambers. Image from wikipedia You can think of the organisation as a body, and knowledge flowing round the organisation like blood flows round a body. But what is at the heart of KM? Is it knowledge sharing?
Read More Shared by Nick Milton September 24, 2019
Favorite Implementing Knowledge Management is a change process, and change involves communication. Interpersonal communication, by Bovee and Thill, on FlickrUnder CC license Last week we discussed 5 tools to change hearts and minds while introducing Knowledge Management behaviours and culture. One of these tools was Communication, so here are more
Read More Shared by Nick Milton September 23, 2019
Favorite It’s an old saying; How do you change hearts and minds? One at a time! This updated reprise from the archives explains how this works for Knowledge Management. The road of life twists and turns by AndYaDontStop on Flickr Implementing Knowledge Management is a change process – we all
Read More Shared by Nick Milton September 20, 2019
Favorite What is the purpose of KM? Why do we do it? What is it’s core objective? This is a subject worth exploring. If we are 100% sure about why we need, or why we do, KM, then we can be clearer about what sort of KM we need, and
Read More Shared by Nick Milton September 19, 2019
Favorite What KM training will your organisation need as you go through the KM journey? KM training in China Knowledge management Training is part of any KM implementation, but there is no one-size-fits-all KM Training strategy. Instead there are a number of potential training events which will change as your
Read More Shared by Nick Milton September 18, 2019
Favorite Lists of KM thought leaders historically tend to be USA-dominated. Who have we missed from the rest of the world? I published a blog post 5 years ago entitled “KM thought leaders – are they REALLY all from the USA“? In this post I looked at Stan Garfield’s list
Read More Shared by Nick Milton September 17, 2019