KM and Hansei, where "no problem" becomes a problem

Favorite Effective learning within an organisation requires consistent and rigorous self-analysis, in order to pick up learning points and points of improvement. In Japan, this process is known as Hansei. Hansei, by Jim O’Neil, on Flickr Although alien to many in the west, Hansei is an important part of the

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Shared by Nick Milton March 4, 2020

10 principles for KM in product development

Favorite KM in product development has its own set of principles. Here they are. The Exploratory Product Development Resolution Loopby Petepetey via Wikimedia Commons Kennedy, Harmon and Minnock’s excellent book “Ready, Set , Dominate” takes a knowledge-centred view of product development, inspired by practices of Toyota Motor Company and refined

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Shared by Nick Milton March 3, 2020

How to select a methodology for a CoP event

Favorite You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select? This is a discussion I have been having recently, and it struck me that this might be a useful blog post. Now there

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Shared by Nick Milton March 2, 2020

How to select a methodology for a CoP event

Favorite You want to plan a face to face event for your Community of Practice in order to transfer knowledge, but which event style do you select? This is a discussion I have been having recently, and it struck me that this might be a useful blog post. Now there

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Shared by Nick Milton March 2, 2020

The two accountabilities in effective knowledge transfer

Favorite Transferring knowledge is like passing a ball – both the thrower and the catcher share accountability for an effective pass. Imagine an experienced practitioner transferring knowledge to a younger colleague or group of colleagues. Who is accountable for ensuring effective knowledge transfer? The answer is that the accountability is

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Shared by Nick Milton February 28, 2020

9 influencing tactics to use when promoting KM

Favorite The Farnham Street blog (reporting on the book Mind Gym) describes nine tactics you can use to influence others, while making the point that ““it is essential that you understand the other person’s reasons so you can use tactics that will work to persuade them, as opposed to tactics that

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Shared by Nick Milton February 27, 2020

The fantastic example knowledge resource that is Radiopaedia

Favorite This reprised blog post is a reminder of that amazing example of free and open knowledge sharing that is Radiopaedia X-ray published in ABC news, taken from Radiopaedia  As described in this fascinating article,   Radiopaedia is an online wiki where Radiologists all over the globe share online X-rays that are interesting, unusual, or demonstrate

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Shared by Nick Milton February 26, 2020

Whose knowledge is it anyway?

Favorite Who owns the knowledge in your head; you, or the company you work for? Image by Frits Ahlefeldt on Wikimedia Commons Instinctively most of us assume that we own the knowledge in our heads. It’s our head, so it’s our knowledge.  A 2012 LinkedIn poll tested this question, providing

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Shared by Nick Milton February 24, 2020

The 4 legs on the KM table – comparison of Google vs ISO

Favorite A recurrent theme on this blog is to address “the 4 legs on the Knowledge Management table” – the four enabling elements of the Knowledge Management Framework (and indeed of any management framework) – roles, processes, technology and governance. Two days ago I published a quick exercise, looking at

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Shared by Nick Milton February 21, 2020