8 demand-side principles for Knowledge Management

In 2008 David Snowden published a landmark article on 7 KM principle, mainly focusing on the supply side of knowledge management. The post below, upcycled from 2012, aims to present similar principles from the demand side.  Principles by Nick Youngson CC BY-SA 3.0 Alpha Stock Images David’s 2008 post is currently (Nov 2020)

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Shared by Nick Milton November 9, 2020

How collaboration can simplify

Collaboration adds simplicity in a complicated world.  Simplifying through collaboration is the topic of a Ted talk by Yves Morieux, embedded below, in which he gives us 6 rules to simplify work. Watch the talk to get the context, but here are his 6 rules (with more explanation here) Ensure

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Shared by Nick Milton August 9, 2019

The Asker/Helper culture – why these are the core behaviours of KM

A recent McKinsey article, if you read it carefully, suggests that the core KM behaviours for group effectiveness are Asking and Responding. The McKinsey article entitled Givers take all: The hidden dimension of corporate culture is a really interesting article, describing a study by Harvard psychologists of the US intelligence system

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Shared by Nick Milton May 24, 2018

Feedback loops in the Knowledge cycle

Last week I described a “Pull cycle” for knowledge – let’s now look at the feedback loops in that cycle. You can find description of the cycle here. This is a cycle based on knowledge demand (unlike the supply-side cycles you normally see) and includes the following steps; The cycle

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Shared by Nick Milton February 7, 2018

"You are obligated to ask" – Elon Musk’s email

Even in the most progressive organisations, sometimes the boss needs to drive a “culture of asking.” Here is how Elon Musk did it. Image from wikimedia commons Musk’s email is quoted here, and seems to have been sent in response to a dissatisfaction with default communication and knowledge sharing habits

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Shared by Nick Milton February 5, 2018

The knowledge cycle as you have never seen it before

We are used to seeing pictures of knowledge cycles, but there is one cycle you never see, and it’s very important. You can find very many versions of the knowledge cycle, and they all seem to work the same way. They start with “Create” or “Capture”, and progress through “Store”,

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Shared by Nick Milton January 29, 2018

The Knowledge Management Iceberg model

The KM iceberg is a common image, but what does it really mean? The Iceberg is a very familiar model within Knowledge Management, seen in many slide presentations. I first used it myself in the public domain, in an article in Knowledge management magazine, 2000, entitled “Mining the deep knowledge –

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Shared by Nick Milton September 11, 2017

Why Yammer’s default question is unhelpful

If you agree with me that the greatest value in organisational online discussion comes through answering questions, then Yammer’s default prompt does not help. “What are you working on?” asks Yammer – as a work-related version of the Facebook question “What’s on your mind”. As a way of getting people

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Shared by Nick Milton July 18, 2017

The role of Asking in Knowledge Management

Most knowledge sharing in our private lives is driven by Asking. Let’s use this in work as well. Think about the last time you shared knowledge with one of your friends or family. Maybe it was this morning, or yesterday – maybe you shared advice, a tip or hint, or

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Shared by Nick Milton February 17, 2017