Favorite This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s
Favorite Time series forecasting is an approach to predict future data values by analyzing the patterns and trends in past observations over time. Organizations across industries require time series forecasting for a variety of use cases, including seasonal sales prediction, demand forecasting, stock price forecasting, weather forecasting, financial planning, and
Favorite This post is co-authored by Jiahang Zhong, Head of Data Science at Zopa. Zopa is a UK-based digital bank and peer to peer (P2P) lender. In 2005, Zopa launched the first ever P2P lending company to give people access to simpler, better-value loans and investments. In 2020, Zopa received
Favorite Each year, organizations lose tens of billions of dollars to online fraud globally. Organizations such as ecommerce companies and credit card companies use machine learning (ML) to detect online fraud. Some of the most common types of online fraud include email account compromise (personal or business), new account fraud,
Favorite Sometimes your organisation needs to acquire new knowledge, new know-how or new capability. Here are 7 ways to approach this. Knowledge Acquisition is a core component of Knowledge Management. ISO 30401:2018 recognises this, and requires compliant organisations to include Knowledge Acquisition as part of the Knowledge lifecycle (Acquisition, Utilisation,
Favorite As businesses around the world are embarking on building innovative solutions, we’re seeing a growing trend adopting data science workloads across various industries. Recently, we’ve seen a greater push towards reducing the friction between data engineers and data scientists. Data scientists are now enabled to run their experiments on
Favorite Given the rising demand for fast and effective COVID-19 detection, customers are exploring the usage of respiratory sound data, like coughing, breathing, and counting, to automatically diagnose COVID-19 based on machine learning (ML) models. University of Cambridge researchers built a COVID-19 sound application and demonstrated that a simple binary
Favorite Dr. Marian Croak has spent decades working on groundbreaking technology, with over 200 patents in areas such as Voice over IP, which laid the foundation for the calls we all use to get things done and stay in touch during the pandemic. For the past six years she’s been
Favorite In this post, we discuss solving numerical optimization problems using the very flexible Amazon SageMaker Processing API. Optimization is the process of finding the minimum (or maximum) of a function that depends on some inputs, called design variables. This pattern is relevant to solving business-critical problems such as scheduling,
Favorite JavaScript Object Notation (JSON) is a schema-less, lightweight format for storing and transporting data. It’s a text-based, self-describing representation of structured data that is based on key-value pairs. JSON is supported either natively or through libraries in most major programming languages, and is commonly used to exchange information between