Here is a cautionary tale about the importance of active Community of Practice management and facilitation, and what happens when the facilitator is removed. The story comes from Tom Humbarger, who was the community facilitator for a professional community from January 2007 until he was made redundant in July 2008.
Shared by Nick Milton July 6, 2020
Tacit knowledge is shared and captured through the interaction of people and teams, and facilitation is key to effective interaction. Facilitation is one of the Key skills of the Knowledge Manager. The vast majority of organisational knowledge is carried in people’s heads, and the most effective way to transfer knowledge
Shared by Nick Milton June 12, 2020
The most valuable skill for the Knowledge Management professional is the skill of facilitation. This is one of the first skills a new KM team must learn. Photo by Nicholas Wang on Flickr Knowledge is created and used by people – it needs to be externalised an internalised by humans,
Shared by Nick Milton July 26, 2019
As long as Knowledge Management involves face-to-face interaction between teams and individuals, Facilitation has a key role to play. Good facilitation is essential to effective face-to-face KM processes. Effectively identifying and exchanging knowledge in a meeting requires high quality interactions between people. These interactions need to be built on Open
Shared by Nick Milton May 2, 2017