A Technology Broker and Management Company Specializing in KM Systems
Favorite This month there were two “Director of KM” jobs advertised on linked-in. Let’s see what this job entails. Word cloud from the responsibilities list “Knowledge Management” is a poorly defined term, and Knowledge Management jobs can range from low level data-entry clerks to high level strategic posts, and anything
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Shared by Nick Milton November 2, 2017
Favorite Is KM dying, alive and well, or on life support? Let’s bring some data into the debate (this post updated based on further data). The debate about the health of KM is a perennial topic, with people variously claiming “KM is dead”, “KM is alive and well” or “KM
Read More Shared by Nick Milton October 19, 2017
Favorite The people who own the processes in an organisation are responsible for a big chunk of corporate memory. But who are these people? Perhaps we ought to start with defining what process ownership actually means. Process ownership is a key component of many management approaches such as business process
Read More Shared by Nick Milton October 17, 2017
Favorite Everyone has a role to play in KM, but what’s the role of corporate management? Copyright-free image from pxhere I pointed out last week that corporate management is one of the stakeholders for KM, and that they have certain needs from the KM program, but with these come responsibilities.
Read More Shared by Nick Milton October 13, 2017
Favorite Here are ten things a KM Champion needs to understand in order to do their job well. Image from wikimedia commons Understand your roleDiscuss this with the KM team until you have a clear idea what your role as Champion entails. It may contain elements such as the following:
Read More Shared by Nick Milton October 5, 2017
Favorite Roles and Governance are often overlooked elements of KM. Here is a great example of a set of roles and accountabilities for Lesson learning within the Royal Canadian Air Force. The example is taken from a web page dated 2015 called “Canadian Forces Aerospace Warfare Centre, Analysis and Lessons
Read More Shared by Nick Milton August 18, 2017
Favorite Here is another example KM role description – this time for a Knowledge Managment Officer at the International Atomic Energy Authority. This is a pretty high level governance role for KM, and it is described here as follows: Main purpose The Knowledge Management Officer’s main purpose is to provide
Read More Shared by Nick Milton August 3, 2017
Favorite Lesson Learning is well embedded in the United States Army and forms a model which industry can emulate, especially when it comes to assigning knowledge management roles within the business. As explained in this excellent analysis from Nancy Dixon, lesson learning works well in the US Army. This article describes some of the components
Read More Shared by Nick Milton May 29, 2017
Favorite Knowledge Management is such a fuzzy term that looking for a KM job is a minefield. One way to see what these jobs actually entail is to use a word cloud as a simple text analysis tool, and see which words leap out. Here are 8 recent jobs posted
Read More Shared by Nick Milton May 8, 2017
Favorite In a fully developed Knowledge Management framework, the company experts have a key part to play. The experts are one of your core stakeholder groups in KM, and your change management approach needs to explicity address these people. For many years they may have acted as sole sources of
Read More Shared by Nick Milton April 28, 2017