A Technology Broker and Management Company Specializing in KM Systems
Favorite The adoption of AWS cloud technology at NatWest Group means moving our machine learning (ML) workloads to a more robust and scalable solution, while reducing our time-to-live to deliver the best products and services for our customers. In this cloud adoption journey, we selected the Customer Lifetime Value (CLV)
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Shared by AWS Machine Learning April 26, 2022
Favorite Culture is one of the major issues with KM implementation, as we have discussed regularly on this blog. A recent book, edited by Dana Tessier, throws new light on this topic, as discussed below. The book is entitled “Organizational Culture Strategies for Effective Knowledge Management and Performance” and can
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Shared by Nick Milton April 25, 2022
Favorite AWS CodeArtifact allows developers to connect internal code repositories to upstream code repositories like Pypi, Maven, or NPM. AWS CodeArtifact is a powerful addition to CI/CD workflows on AWS, but it is similarly effective for code-bases hosted on a Jupyter notebook. This is a common development paradigm for Machine
Read More Shared by AWS Machine Learning April 23, 2022
Favorite Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. Amazon Textract now offers the flexibility to specify the data you need to extract from documents using the new Queries feature within the Analyze Document API. You don’t need
Read More Shared by AWS Machine Learning April 22, 2022
Favorite Conversational interfaces (or chatbots) can provide an intuitive interface for processes such as creating and monitoring tickets. Let’s consider a situation in which a recent hire on your team is required to cut tickets for office equipment. To do so, they have to interact with a ticketing software that
Read More Shared by AWS Machine Learning April 20, 2022
Favorite Organizations use collaborative document authoring solutions like Salesforce Quip to embed real-time, collaborative documents inside Salesforce records. Quip is Salesforce’s productivity platform that transforms the way enterprises work together, delivering modern collaboration securely and simply across any device. A Quip repository captures invaluable organizational knowledge in the form of
Read More Shared by AWS Machine Learning April 20, 2022
Favorite One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper by Ray Dawson, professor of KM at Loughborough University, proposing a 12-step approach
Read More Shared by Nick Milton April 19, 2022
Favorite Banking and financial institutions review thousands of credit applications per week. The credit approval process requires financial organizations to invest time and resources in reviewing documents like W2s, bank statements, and utility bills. The overall experience can be costly for the organization. At the same time, organizations have to
Read More Shared by AWS Machine Learning April 16, 2022
Favorite Automatic speech recognition (ASR) is a commonly used machine learning (ML) technology in our daily lives and business scenarios. Applications such as voice-controlled assistants like Alexa and Siri, and voice-to-text applications like automatic subtitling for videos and transcribing meetings, are all powered by this technology. These applications take audio
Read More Shared by AWS Machine Learning April 16, 2022
Favorite Amazon Lex can add powerful automation to contact center solutions, so you can enable self-service via interactive voice response (IVR) interactions or route calls to the appropriate agent based on caller input. These capabilities can increase customer satisfaction by streamlining the user experience, and improve containment rates in the
Read More Shared by AWS Machine Learning April 14, 2022