In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an accurate
We all suffer from bandwidth issues in KM – generally due to the deluge of information. Here’s a good principle from the military for dealing with these issues. Information overload by SparkCBC on Flickr The phrase – “Smart push, warrior pull” (described here). is a very useful military principle for maximising
Amazon SageMaker is a fully managed service that provides every developer and data scientist with the ability to build, train, and deploy machine learning (ML) models quickly. Amazon SageMaker removes the heavy lifting from each step of the ML process to make it easier to develop high-quality models. As datasets
Amazon Personalize is a machine learning (ML) service that enables you to personalize your website, app, ads, emails, and more with private, custom ML models that you can create with no prior ML experience. We’re excited to announce the general availability of Amazon Personalize in the EU (Frankfurt) Region. You
I wrote a blog post yesterday on 4 types of KM plan, and (too late) realised that there were more than 4. Here are another four types. Yesterday’s blog post mentioned the following 4 types of plan, which are all at a fairly high level of granularity. These are: The
The new Amazon SageMaker Studio Image Build convenience package allows data scientists and developers to easily build custom container images from your Studio notebooks via a new CLI. The new CLI eliminates the need to manually set up and connect to Docker build environments for building container images in Amazon
Knowledge Management plans exist at many scales. Here are 4 of them. KM planning session Implementing KM is a project, and a prject needs a plan. However KM can be implemented at many scales, and many variants of KM plan may be needed. In this post we describe 4 of
Amazon SageMaker is a fully managed service that allows you to build, train, deploy, and monitor machine learning (ML) models. Its modular design allows you to pick and choose the features that suit your use cases at different stages of the ML lifecycle. Amazon SageMaker offers capabilities that abstract the
This is a guest post by Anthony Sabelli, Head of Data Science at Kabbage, a data and technology company providing small business cash flow solutions. Kabbage is a data and technology company providing small business cash flow solutions. One way in which we serve our customers is by providing them
Reports are poor places to keep knowledge. However they do have a role to play in Knowledge Management. Image from wikimedia commonsby user Coolcaesar under CC licence Once upon a time, we relied on reports, papers and books to store our knowledge. This was before the Internet, before networked computers, when the
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Shared by AWS Machine Learning September 16, 2020
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