Automating the analysis of multi-speaker audio files using Amazon Transcribe and Amazon Athena

In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an accurate

Read More
Shared by AWS Machine Learning September 16, 2020

Maximising bandwidth in KM

We all suffer from bandwidth issues in KM – generally due to the deluge of information. Here’s a good principle from the military for dealing with these issues. Information overload by SparkCBC on Flickr The phrase – “Smart push, warrior pull” (described here). is a very useful military principle for maximising

Read More
Shared by Nick Milton September 16, 2020

Amazon Personalize now available in EU (Frankfurt) Region

Amazon Personalize is a machine learning (ML) service that enables you to personalize your website, app, ads, emails, and more with private, custom ML models that you can create with no prior ML experience. We’re excited to announce the general availability of Amazon Personalize in the EU (Frankfurt) Region. You

Read More
Shared by AWS Machine Learning September 15, 2020

4 more types of KM plan

 I wrote a blog post yesterday on 4 types of KM plan, and (too late) realised that there were more than 4. Here are another four types.  Yesterday’s blog post mentioned the following 4 types of plan, which are all at a fairly high level of granularity. These are: The

Read More
Shared by Nick Milton September 15, 2020

4 types of KM plan

Knowledge Management plans exist at many scales. Here are 4 of them. KM planning session Implementing KM is a project, and a prject needs a plan. However KM can be implemented at many scales, and many variants of KM plan may be needed. In this post we describe 4 of

Read More
Shared by Nick Milton September 14, 2020

The role of reports in Knowledge Management

 Reports are poor places to keep knowledge. However they do have a role to play in Knowledge Management.  Image from wikimedia commonsby user Coolcaesar under CC licence Once upon a time, we relied on reports, papers and books to store our knowledge. This was before the Internet, before networked computers, when the

Read More
Shared by Nick Milton September 11, 2020