Who are the knowledge workers?

Favorite The knowledge workers represent one of your two main stakeholder groupings for Knowledge Management implementation. But who exactly are they? Image from CreazillaPublic domain licence Firstly we can eliminate from the group “knowledge worker” anyone who is purely a manual worker – someone who follows orders or preassigned inflexible

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Shared by Nick Milton September 21, 2020

Reasons why you should not incentivise knowledge publishing

Favorite Just incentivising knowledge publishing risks drowning the organisation in trivia. Social media overloadby Mark Smiciklas on Flickr I once had a conversation with a knowledge manager, who explained to me the incentive system they used for KM. My heart sank.  In this particular organisation, people were incentivised to publish

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Shared by Nick Milton September 18, 2020

Activity detection on a live video stream with Amazon SageMaker

Favorite Live video streams are continuously generated across industries including media and entertainment, retail, and many more. Live events like sports, music, news, and other special events are broadcast for viewers on TV and other online streaming platforms. AWS customers increasingly rely on machine learning (ML) to generate actionable insights

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Shared by AWS Machine Learning September 17, 2020

Build alerting and human review for images using Amazon Rekognition and Amazon A2I

Favorite The volume of user-generated content (UGC) and third-party content has been increasing substantially in sectors like social media, ecommerce, online advertising, and photo sharing. However, such content needs to be reviewed to ensure that end-users aren’t exposed to inappropriate or offensive material, such as nudity, violence, adult products, or

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Shared by AWS Machine Learning September 17, 2020

Detecting and redacting PII using Amazon Comprehend

Favorite Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to find insights and relationships like people, places, sentiments, and topics in unstructured text. You can now use Amazon Comprehend ML capabilities to detect and redact personally identifiable information (PII) in customer emails, support tickets,

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Shared by AWS Machine Learning September 17, 2020

Automating the analysis of multi-speaker audio files using Amazon Transcribe and Amazon Athena

Favorite In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an

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Shared by AWS Machine Learning September 16, 2020

Maximising bandwidth in KM

Favorite We all suffer from bandwidth issues in KM – generally due to the deluge of information. Here’s a good principle from the military for dealing with these issues. Information overload by SparkCBC on Flickr The phrase – “Smart push, warrior pull” (described here). is a very useful military principle for

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Shared by Nick Milton September 16, 2020