A Technology Broker and Management Company Specializing in KM Systems
Favorite Having knowledge, and doing something with that knowledge, are two different things. There is often a gap between knowing and doing. Why do you get teams or organisations that just don’t want to learn? Take the example of one company, with dysfunctional project management practices. They have had several external audits
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Shared by Nick Milton July 24, 2017
Favorite Found here, an interesting KM policy statement from the Hong Kong Police Force. Short, but powerful, and a good example of content for a Knowledge Management policy. Policy Statement The Hong Kong Police Force (the Force) attaches great importance to effectively managing the wisdom, experiences and knowledge accumulated, accrued
Read More Shared by Nick Milton July 21, 2017
Favorite In December 2011 I wrote a post titled 15 Knowledge Management Visions. Here are 30 more to add to the list. Shared Vision, by Bill ferriter, on Flickr All of these are vision statements for organisational KM programs, forming a core part of the respective Knowledge Management strategies. Some
Read More Shared by Nick Milton July 20, 2017
Favorite It is possible for the members of a Community of Practice to lose trust in the community as an effective support mechanism. Here’s one story of how that happened. The story is from one of Knoco’s Asian clients. This community started well, with 4 or 5 questions per week
Read More Shared by Nick Milton July 19, 2017
Favorite If you agree with me that the greatest value in organisational online discussion comes through answering questions, then Yammer’s default prompt does not help. “What are you working on?” asks Yammer – as a work-related version of the Facebook question “What’s on your mind”. As a way of getting
Read More Shared by Nick Milton July 18, 2017
Favorite Knowledge management needs empowerment – Knowledge provides empowerment. There is a close link between knowledge and empowerment. Let me illustrate this with two scenarios. Scenario 1.Betty is writing a policy paper. She looks online for ideas, and comes across some busy discussions from a similar organisation in another part
Read More Shared by Nick Milton July 17, 2017
Favorite Wikis can sometimes be difficult to sustain as a Knowledge Management tool. Here are 6 rules for success. Image from Wikimedia commons I was reading a great article called “Why Wikis at NASA” by John Verville, Patricia Jones and Mark Rober. In the article, they talk about NASA’s experience
Read More Shared by Nick Milton July 14, 2017
Favorite We can use a simple quadrant to remind ourselves of four areas of community knowledge activity. This diagram came out of a conversation with a community of practice leader, who was wondering what to do with his portal. He had created a massive database of community documents, and had
Read More Shared by Nick Milton July 13, 2017
Favorite Where is the best place for Knowledge Management in an organisation? This is a common question in the early stages of a Knowledge Management implementation program. It also sometimes arises later on; if you start KM with a temporary task force reporting at a high level, then when KM
Read More Shared by Nick Milton July 12, 2017
Favorite Don’t just run your community meetings as presentations; instead engage in real multi-way dialogue around important questions. Brown bag lunch, by Gloria, on Flickr I have blogged several times about Push and Pull in Knowledge Management – about the dangers of focusing only on Push (such a common strategy,
Read More Shared by Nick Milton July 11, 2017