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Favorite Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips
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Shared by AWS Machine Learning May 22, 2021
Favorite AWS is excited to announce the winner of the AWS DeepComposer Chartbusters Keep Calm and Model On challenge, Nari Koizumi. AWS DeepComposer gives developers a creative way to get started with machine learning (ML) by creating an original piece of music in collaboration with artificial intelligence (AI). In June
Read More Shared by AWS Machine Learning May 21, 2021
Favorite The process of extracting, cleaning, manipulating, and encoding data from raw sources and preparing it to be consumed by machine learning (ML) algorithms is an important, expensive, and time-consuming part of data science. Managing these data pipelines for either training or inference is a challenge for data science teams,
Read More Shared by AWS Machine Learning May 21, 2021
Favorite Amazon SageMaker is a fully-managed service that enables data scientists and developers to build, train, and deploy machine learning (ML) models at 50% lower TCO than self-managed deployments on Elastic Compute Cloud (Amazon EC2). Elastic Inference is a capability of SageMaker that delivers 20% better performance for model inference
Read More Shared by AWS Machine Learning May 21, 2021
Favorite Many businesses support customers across multiple countries and ethnic communities, and therefore need to provide customer service in a wide variety of local languages. It’s hard to consistently staff contact centers with agents with different language proficiencies. During periods of high call volumes, callers often must wait on hold
Read More Shared by AWS Machine Learning May 21, 2021
Favorite Cartier is legendary in the world of luxury — a name that is synonymous with iconic jewelry and watches, timeless design, savoir-faire and exceptional customer service. Maison Cartier’s collection dates back to the opening of Louis-François Cartier’s very first Paris workshop in 1847. And with over 174 years of
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Shared by Google AI Technology May 21, 2021
Favorite AI is integral to so much of the work we do at Google. Fundamental advances in computing are helping us confront some of the greatest challenges of this century, like climate change. Meanwhile, AI is also powering updates across our products, including Search, Maps and Photos — demonstrating how machine
Read More Shared by Google AI Technology May 20, 2021
Favorite Amazon Lookout for Vision is a machine learning service that spots defects and anomalies in visual representations using computer vision. With Amazon Lookout for Vision, manufacturing companies can increase quality and reduce operational costs by quickly identifying differences in images of objects at scale. Basler and Amazon Lookout for Vision
Read More Shared by AWS Machine Learning May 19, 2021
Favorite Machine learning (ML) models have been deployed successfully across a variety of use cases and industries, but due to the high computational complexity of recent ML models such as deep neural networks, inference deployments have been limited by performance and cost constraints. To add to the challenge, preparing a
Read More Shared by AWS Machine Learning May 19, 2021
Favorite Originally, Maysam Moussalem dreamed of being an architect. “When I was 10, I looked up to see the Art Nouveau dome over the Galeries Lafayette in Paris, and I knew I wanted to make things like that,” she says. “Growing up between Austin, Paris, Beirut and Istanbul just fed
Read More Shared by Google AI Technology May 19, 2021