What is KM governance, and why is it important?

Favorite Nowadays I talk about the four legs of the Knowledge Management table being Roles, Processes, Technologies and Governance.  But why do we need the extra leg? What is the purpose of KM governance? I have seen many examples of organisations with what look like very good Knowledge Management systems

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Shared by Nick Milton June 26, 2020

The 10 principles behind successful KM strategies

Favorite I blogged last week about the 5 basic principles behind successful Knowledge Management. Let’s take that one step further, into the principles behind a KM Strategy. Strategy by Kathryn Decker on Flickr When Stephanie Barnes and I wrote our book “Designing a successful KM Strategy” we included a chapter

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Shared by Nick Milton June 25, 2020

Enhancing enterprise search with Amazon Kendra

Favorite Amazon Kendra is an easy-to-use enterprise search service that allows you to add search capabilities to your applications so end-users can easily find information stored in different data sources within your company. This could include invoices, business documents, technical manuals, sales reports, corporate glossaries, internal websites, and more. You

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Shared by AWS Machine Learning June 24, 2020

3 ways to estimate the value of lessons learned

Favorite Many organisations attempt to assign value to lessons in a lessons management system, and there are three ways you can do this.  A screen sub-panel from the lessons management hubshowing value assigned to lessons Assigning value to lesson-learning has three main advantages; It reassures the people using the system

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Shared by Nick Milton June 24, 2020

Which are the most commonly-used elements of KM governance?

Favorite As part of our three global surveys of Knowledge Management professionals in 2014, 2017 and 2020, we asked the participants to select from a list the Knowledge Management governance elements that had in place in their organisation.  The results are shown here.   Most of the survey respondents reported at least one

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Shared by Nick Milton June 23, 2020