Scale your Amazon Kendra index

Favorite Amazon Kendra is a fully managed, intelligent search service powered by machine learning. Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for. Using keyword or natural language queries, employees and customers can find the right

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Shared by AWS Machine Learning August 6, 2021

Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud

Favorite Customers expect personalized contact center experiences. They want easy access to customer support and quick resolution of their issues. Delighting callers with a quick and easy interaction remains central to the customer experience (CX) strategy for support organizations. Enterprises often deploy omni-channel contact centers so that they can provide

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Shared by AWS Machine Learning August 4, 2021

Enghouse EspialTV enables TV accessibility with Amazon Polly

Favorite This is a guest post by Mick McCluskey, the VP of Product Management at Enghouse EspialTV. Enghouse provides software solutions that power digital transformation for communications service operators. EspialTV is an Enghouse SaaS solution that transforms the delivery of TV services for these operators across Set Top Boxes (STBs),

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Shared by AWS Machine Learning August 4, 2021