A Technology Broker and Management Company Specializing in KM Systems
Favorite In a 2015 video reprise from Edward Rogers, CKO of NASA Goddard, he explains what he sees as the 5 most common mistakes in implementing KM. All of these stem from one reason, which is that KM people too often fail to learn from the experience of the past.
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Shared by Nick Milton January 21, 2020
Favorite The best definition of a Knowledge Worker is “someone who knows (or learns) more about their job than their boss does”. So how does this work in a hierarchy? Percentage of people in each country who agreed with the statement “It is important for a manager to have precise
Read More Shared by Nick Milton January 20, 2020
Favorite People often ask us “how do we incentivise knowledge sharing?” I often answer “don’t bother. Incentivise knowledge seeking and re-use instead”. I give this answer, because knowledge sharing in itself achieves nothing. Knowledge needs to be sought and re-used before any value has been added, and re-use is often
Read More Shared by Nick Milton January 17, 2020
Favorite We all know that trust is a key factor in the success of Knowledge Management, but trust in what, and how do we build that trust? Image from wikimedia commons Trusting a Knowledge Management Framework is like trusting a vending machine – you put money in, you get chocolate out every
Read More Shared by Nick Milton January 16, 2020
Favorite How do you measure the performance of your Knowledge Management team? What sort of KPIs should you choose? Image from wikipedia The answer to this question depends on the stage that KM implementation has reached. I suggest some KPIs below, for each of the different stages of KM implementation.
Read More Shared by Nick Milton January 15, 2020
Favorite One of my favourite common-sense KM articles of all time is Tom Davenport’s 1997 article on the 7 deadly syndromes of Knowledge Management – still as relevant today as it ever was. Dating from the earliest days of KM, Tom points out seven Knowledge management pitfalls, all of which still
Read More Shared by Nick Milton January 14, 2020
Favorite An effective Knowledge management communication message needs to appeal to the head, to the heart, to the hands, and to the feet of the audience. Here’s how. Communication is one of the 5 tools of KM culture change. Imagine preparing an internal presentation on Knowledge Management to one of
Read More Shared by Nick Milton January 13, 2020
Favorite 5 years ago, in late 2014, I made an estimate of the number of knowledge managers in the world. Here is an update – the number has increased to over 47,500, of which 28% are in the USA. Number of knowledge managers per country Of course there is no
Read More Shared by Nick Milton January 10, 2020
Favorite Knowledge Management often involves balancing two forces – Connect and Collect, for example, or value to the individual and value to the firm. If you are not careful, this balance can turn into pendulum swings from one factor to the other. Here is a story of this happening. Typical
Read More Shared by Nick Milton January 9, 2020
Favorite Here are some more results from our 2014 and 2017 Global Survey of Knowledge management; a plot of KM Technology usage and value. We asked the survey participants to rate a range of different types of technology by the value they have added to their KM program, giving them
Read More Shared by Nick Milton January 8, 2020