A Technology Broker and Management Company Specializing in KM Systems
Favorite How much of your project spend should be on KM? image from wikimedia commons That’s an interesting question, and one way to answer it is to look at the value of the knowledge in proportion to the value of the project itself (please note this argument only really works
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Shared by Nick Milton January 14, 2019
Favorite Thank you for your support for this blog in 2018 – here is a review of the year, and our Top 10 posts from 2018. More posts will follow in 2019 Support for this blog has been fairly steady during 2018, although trends suggest that it is now viewed
Read More Shared by Nick Milton January 1, 2019
Favorite Image from wikimedia commons This blog is taking an end-year break. Happy Holidays to all our readers; normal service will be resumed in January View Original Source (nickmilton.com) Here.
Favorite All the time we hear managers saying “we want a search engine as good as Google”. Here are 5 reasons why you can never even get close. Image from wikimedia commons Google is the yardstick for search, and managers seem to want internal enterprise search that works as well
Read More Shared by Nick Milton December 14, 2018
Favorite Here is a reprise from the archives – a post primarily about the illusion of memory. The story here from Chabris and Simons raises some disturbing issues about the trustworthiness of tacit knowledge over a long timescale. Gorilla 2 Originally uploaded by nailbender I have just finished reading The
Read More Shared by Nick Milton December 13, 2018
Favorite An interesting Forrester blog highlights some of the risks of process automation image from wikimedia commons We live in a world where automation is beginning to impact knowledge work, in the same way that it impacted manual work in the last century. On the one hand this is great
Read More Shared by Nick Milton December 12, 2018
Favorite McKinsey is one of the leading Knowledge Management organisations in the world. Here is how they got there. Image from wikimedia commons I have referred to McKinsey a few times on this blog, describing their approach to knowledge centers, and some of the KM roles they have in place.
Read More Shared by Nick Milton December 11, 2018
Favorite KM can be addressed in two ways – managing the container in which knowledge is carried (the people or the documents) or managing the contents held in that container. Image from wikimedia I blogged last week about “fuzzy statements” and how these need to be avoided if knowledge is
Read More Shared by Nick Milton December 10, 2018
Favorite Communicating KM to the business requires using business terms, not KM terms. Knowledge Management is not an end in itself, it is a means to an end, and the end is a more efficient, effective and productive organisation. The senior and middle managers in your organisation are not interested
Read More Shared by Nick Milton December 7, 2018
Favorite Is anonymity a good thing in online organisational (in-company) knowledge sharing forums? I suggest it is not, and my reasoning is below. Public domain image from SVG When you first set up knowledge sharing forums, it can be tempting to allow people to contribute anonymously, to reduce their fear
Read More Shared by Nick Milton December 6, 2018