A Technology Broker and Management Company Specializing in KM Systems
Favorite Fact-checking is an unfortunate part of political life, but what is its role in Knowledge Management? Image from wikimedia commons and IFLA Fact checking – the act of checking factual assertions in non-fictional text in order to determine the veracity and correctness of the factual statements in the text –
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Shared by Nick Milton October 2, 2017
Favorite Knowledge retention can be a massive exercise if not focused. But which knowledge should you focus on retaining? Imagine you are setting up a Knowledge Retention interview with a company expert. This expert has a lifetime’s knowledge which would take an eternity to capture – where do you start?
Read More Shared by Nick Milton September 29, 2017
Favorite Introducing Knowledge Management is a program of culture change, and Communication is a lever in supporting change. However communication does not always go well, as these ten lessons show. Image from wikimedia commons For all the major Knowledge Management implementations we have been involved with, we try and hold
Read More Shared by Nick Milton September 28, 2017
Favorite You know how we, as knowledge managers, have been warning about the risk of retirement knowledge loss for decades? Finally people high up are taking notice. Here is a paragraph from the 2016/17 report from the Public Commisioner of Western Australia. As a result of the reforms announced by
Read More Shared by Nick Milton September 27, 2017
Favorite First Android Malware Found Exploiting Dirty COW Linux Flaw to Gain Root Privileges – http://thehackernews.com/2017/09/dirty-cow-android-malware.html (RSS generated with FetchRss)
Favorite Here is a great little test for you I have blogged several times about Knowledge and Cognitive Bias, and how we need to acknowledge the deficiencies of the human brain within our Knowledge Management approaches. Here is a great little test to see how well your brain works as
Read More Shared by Nick Milton September 26, 2017
Favorite It takes more than a SharePoint site to build a Community of Practice. Image from wikimedia commons Not for the first time, we recently ran a Knowledge Management Assessment for an organisaton which claimed to “have lots of communities of practice”. When we pressed her a little more to find
Read More Shared by Nick Milton September 25, 2017
Favorite As part of our series of stories and examples of quantified value from KM, please find below three examples from a 2015 article in the UAE National, entitled “Knowledge management is power for companies” An example of KM in action is the case of El Paso Corporation – a
Read More Shared by Nick Milton September 22, 2017
Favorite Platform/OS independent, as it should be. https://twitter.com/Google/status/910561444252602368 (RSS generated with FetchRss)
Favorite The Truth About AI in Customer Service by @nickfrancis via @helpscout https://www.helpscout.net/blog/ai-customer-service/ (RSS generated with FetchRss)