A Technology Broker and Management Company Specializing in KM Systems
Favorite Conversational interfaces (or chatbots) can provide an intuitive interface for processes such as creating and monitoring tickets. Let’s consider a situation in which a recent hire on your team is required to cut tickets for office equipment. To do so, they have to interact with a ticketing software that
Read More
Shared by AWS Machine Learning April 20, 2022
Favorite Organizations use collaborative document authoring solutions like Salesforce Quip to embed real-time, collaborative documents inside Salesforce records. Quip is Salesforce’s productivity platform that transforms the way enterprises work together, delivering modern collaboration securely and simply across any device. A Quip repository captures invaluable organizational knowledge in the form of
Read More Shared by AWS Machine Learning April 20, 2022
Favorite One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper by Ray Dawson, professor of KM at Loughborough University, proposing a 12-step approach
Read More
Shared by Nick Milton April 19, 2022
Favorite Banking and financial institutions review thousands of credit applications per week. The credit approval process requires financial organizations to invest time and resources in reviewing documents like W2s, bank statements, and utility bills. The overall experience can be costly for the organization. At the same time, organizations have to
Read More Shared by AWS Machine Learning April 16, 2022
Favorite Automatic speech recognition (ASR) is a commonly used machine learning (ML) technology in our daily lives and business scenarios. Applications such as voice-controlled assistants like Alexa and Siri, and voice-to-text applications like automatic subtitling for videos and transcribing meetings, are all powered by this technology. These applications take audio
Read More Shared by AWS Machine Learning April 16, 2022
Favorite Amazon Lex can add powerful automation to contact center solutions, so you can enable self-service via interactive voice response (IVR) interactions or route calls to the appropriate agent based on caller input. These capabilities can increase customer satisfaction by streamlining the user experience, and improve containment rates in the
Read More Shared by AWS Machine Learning April 14, 2022
Favorite You can establish feature stores to provide a central repository for machine learning (ML) features that can be shared with data science teams across your organization for training, batch scoring, and real-time inference. Data science teams can reuse features stored in the central repository, avoiding the need to reengineer
Read More Shared by AWS Machine Learning April 14, 2022
Favorite Over the past several months, a drafting team from the British Standards Institute has been writing a guide to the ISO KM standard. This guide is now available in early draft form for public review and comment. The guide will become British Standard BSI 30402, and it provides guidance
Read More Shared by Nick Milton April 13, 2022
Favorite This blog post is a reprise from the archives, and concerns the question of where Knowledge comes from. In most of the Knowledge Management training courses I run, I ask the question “where does knowledge come from?” Always, every time, the first answer I get is “Experience – Knowledge
Read More Shared by Nick Milton April 11, 2022
Favorite It was an honor and a privilege to attend a special event in the Bulgarian capital, Sofia, today to launch INSAIT, the Institute for Computer Science, Artificial Intelligence and Technology. INSAIT is a new AI and computer science research institute that will provide truly world-class facilities. It’s fantastic to
Read More
Shared by Google AI Technology April 11, 2022