Favorite Cresta Intelligence, a California-based AI startup, makes businesses radically more productive by using Expertise AI to help sales and service teams unlock their full potential. Cresta is bringing together world-renowned AI thought-leaders, engineers, and investors to create a real-time coaching and management solution that transforms sales and increases service
Favorite Creating efficiencies in your business is at the top of your list. You want your employees to be more productive, have them focus on high impact tasks, or find ways to implement better processes to improve the outcomes to your customers. There are various ways to solve this problem,
Favorite Google has spent over twenty years helping to make information accessible and useful in more than 150 languages. And our work is definitely not done, because the internet changes so quickly. About 15% of searches we see are entirely new every day. And when it comes to other types
Favorite Today, we’re excited to announce intelligent user segmentation powered by machine learning (ML) in Amazon Personalize, a new way to deliver personalized experiences to your users and run more effective campaigns through your marketing channels. Traditionally, user segmentation depends on demographic or psychographic information to sort users into predefined
Favorite Today, we’re excited to announce the launch of personalized recommenders in Amazon Personalize that are optimized for retail and media and entertainment, making it even easier to personalize your websites, apps, and marketing campaigns. With this launch, we have drawn on Amazon’s rich experience creating unique personalized user experiences
Favorite This is a blog post I repeat every 5 years or so, my summary of Top 7 success factors for implementing Knowledge Management. There are more than 7, of course (see the knowledge manager’s handbook for details), but these are some of the most fundamental recommendations. Many if not
Favorite The video below is from a talk I gave to the Gesellschaft für Wissensmanagement (GfWM) knowledge camp last week, on the topic of “value focused KM”. You can find more videos from the same event here. The video lasts about 30 minutes, and covers the source of value that KM
Favorite This post was co-written with Kevin O’Brien, Senior Data Scientist in Careem’s Integrity Team. Dubai-based Careem became the Middle East’s first unicorn when it was acquired by Uber for $3.1 billion in 2019. A pioneer of the region’s ride-hailing economy, Careem is now expanding its services to include mass
Favorite This is a guest post by Lucas Baker, Andrea Duque, and Viet Yen Nguyen of Hypefactors. At Hypefactors, we build tech for media intelligence and reputation management. The solution is a software as a service (SaaS) product that does large-scale media monitoring of social media, news sites, TV, radio,
Favorite Machine learning operations (MLOps) are key to effectively transition from an experimentation phase to production. The practice provides you the ability to create a repeatable mechanism to build, train, deploy, and manage machine learning models. To quickly adopt MLOps, you often require capabilities that use your existing toolsets and
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