A Technology Broker and Management Company Specializing in KM Systems
Favorite Analysis of search trends is common in KM – and you can use a similar approach to analyse community questions and answers. Many organisations analyse internal searches of their Intranet or Knowledge Base, using tools similar to Google Analytics to find out what peopele are searching for, and what
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Shared by Nick Milton October 23, 2017
Favorite It takes more than a SharePoint site to build a Community of Practice. Image from wikimedia commons Not for the first time, we recently ran a Knowledge Management Assessment for an organisaton which claimed to “have lots of communities of practice”. When we pressed her a little more to find
Read More Shared by Nick Milton September 25, 2017
Favorite I blogged recently about the evolution of Communities of Pratice at Shell, and how they moved from free-for-all to a more managed approach. Here is a similar evolution at World Vision. Image from Wikimedia commons The decision between a managed approach to communities and an unmanaged bottom-up approach is
Read More Shared by Nick Milton September 1, 2017
Favorite Is the best approach to Communities of Practice a managed one, or an unmanaged one? There has always been a polarity of views between those who see Communities of Practice as something that should be allowed to flourish naturally and unmanaged, springing up as a bottom-up initiative in response
Read More Shared by Nick Milton August 16, 2017
Favorite Community of practice members may start by being learners and end up being teachers who still learn. Let’s look at patterns of behaviour in a Community of Practice forum, or discussion area. When a novice employee is very new to an organisation or to a topic, they are usually
Read More Shared by Nick Milton July 28, 2017
Favorite How active should a community of practice be? Photo from maxpixel.freegreatpicture.com Healthy communities of practice are busy communities of practice, but what sort of activity levels should you aim at? It depends on the type of community, of course, and the excellent publication from the National College for School Leadership “100,000 heads are
Read More Shared by Nick Milton July 26, 2017
Favorite It is possible for the members of a Community of Practice to lose trust in the community as an effective support mechanism. Here’s one story of how that happened. The story is from one of Knoco’s Asian clients. This community started well, with 4 or 5 questions per week
Read More Shared by Nick Milton July 19, 2017
Favorite We can use a simple quadrant to remind ourselves of four areas of community knowledge activity. This diagram came out of a conversation with a community of practice leader, who was wondering what to do with his portal. He had created a massive database of community documents, and had
Read More Shared by Nick Milton July 13, 2017
Favorite Don’t just run your community meetings as presentations; instead engage in real multi-way dialogue around important questions. Brown bag lunch, by Gloria, on Flickr I have blogged several times about Push and Pull in Knowledge Management – about the dangers of focusing only on Push (such a common strategy,
Read More Shared by Nick Milton July 11, 2017
Favorite There are many ways in which Communities of Practice add value to an organisation, 27 of which are listed here. Here is a 28th way. There is a really interesting analysis of Communities of practice from the Geneva Knowledge forum which looks at CoPs in several large multinationals, and which points
Read More Shared by Nick Milton July 7, 2017
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