A Technology Broker and Management Company Specializing in KM Systems
Favorite Described in a Harvard Business School article from 2016, here is the pledge that WD40 staff take to commit to organisational-wide sharing and learning. This is the Learning Manic Pledge; part of WD40’s “tribal culture“. The pledge is as follows: I am responsible for taking action, asking questions, getting
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Shared by Nick Milton August 8, 2022
Favorite Culture is one of the major issues with KM implementation, as we have discussed regularly on this blog. A recent book, edited by Dana Tessier, throws new light on this topic, as discussed below. The book is entitled “Organizational Culture Strategies for Effective Knowledge Management and Performance” and can
Read More Shared by Nick Milton April 25, 2022
Favorite Here are 5 key skill areas you must not ignore when putting together your Knowledge Management implementation team. You need to have all of them on the team. Image from wikimedia commons You know the four enablers of People, Process, Technology and Governance? What we call the four legs on the
Read More Shared by Nick Milton March 21, 2022
Favorite Here is insight into how NASA tackles the issue of incentives and motivation for KM behaviours. Image from wikimedia commons Incentives and motivation has long been a topic on this blog. Here in Knoco we believe in intrinsic motivation rather than motivation through rewards or prizes, preferring to
Read More Shared by Nick Milton December 14, 2021
Favorite The two questions in this little conversation are evidence of a broken KM culture or system. It’s the sort of conversation most of us have had at some time on our lives. In this conversation we can see evidence of a missed opportunity to share knowledge (“I could have
Read More Shared by Nick Milton October 4, 2021
Favorite There are 5 generic steps to go through when introducing a Knowledge management culture. These are as follows. Define the culture you want to develop. Don’t define it in woolly terms – “we want a knowledge sharing culture” – but define it in terms of the attitudes and behaviours
Read More Shared by Nick Milton July 14, 2021
Favorite There are many cultural barriers to Knowledge Management implementation, and all of them can be broken Break Through by Joel Bombardier on Flickr There are several cultural elements that can stand in the way of successful Knowledge Management. Some of these barriers are listed below, with thoughts on how
Read More Shared by Nick Milton June 21, 2021
Favorite Many client organisations ask us “how do we promote Knowledge sharing and learning to become part of our culture”? I tell them that they probably already have the answer to that question. Culture change model from wikipedia Knowledge Management is probably not the only culture change program they have
Read More Shared by Nick Milton May 24, 2021
Favorite There are three main classes of challenge to introducing KM. We can call them Awareness, Willingness, and Ability Mountain challengeCresta route, Ben Nevis The awareness challenge can be summed up as follows The people who have the crucial knowledge, are often unaware that they have it, unaware how valuable
Read More Shared by Nick Milton May 12, 2021
Favorite I often argue that safety management is a good analogy to knowledge management. Here are 5 things KM can learn from safety. Image from wikipedia Safety management and knowledge management are close analogues. Both are management systems focused on intangibles and on behaviours. The main difference is that introducing
Read More Shared by Nick Milton March 22, 2021