The concept of the Knowledge Supermarket, and how to apply it

Favorite Your knowledge store should support people who browse as well as people who search. It should be like a shopper-friendly supermarket. Image from wikimedia commons Some shoppers know exactly what they want. They walk into the relevant store, ask an assistant where to find the item, and buy it.

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Shared by Nick Milton January 14, 2021

Optimising for the internal search engine

Favorite Internal company search seldom works as well as Google, because so few people optimise the findability of their content. Image from Wikimedia commons People often cite Google as the gold-standard in search, but partly Google works so well because of the prevalence of search-engine optimisation in the World Wide

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Shared by Nick Milton December 8, 2020

How newly hired graduates search for knowledge?

Favorite How do graduates search for knowledge, and what this means for KM.   Image by mohamed Hassan from Pixabay Here (summarised here and slides here) is a really interesting study about the difference between the strategies that new-hires use when seeking for information and knowledge, and the strategies their employers expect

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Shared by Nick Milton October 2, 2020

Search or Browse? Which is best?

Favorite Should you optimise your knowledge base for search or for browse? Answer to an online question. I received the comment below on my blog post on “Knowledge documents vs project documents“. “I found this a helpful blog. I am working on the implementation of a matter management system within

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Shared by Nick Milton May 15, 2018

Feedback loops in the Knowledge cycle

Favorite Last week I described a “Pull cycle” for knowledge – let’s now look at the feedback loops in that cycle. You can find description of the cycle here. This is a cycle based on knowledge demand (unlike the supply-side cycles you normally see) and includes the following steps; The

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Shared by Nick Milton February 7, 2018