Watch confirmation bias in action

Favorite Confirmation Bias is one of the most pernicious cognitive biases, and is a major challenge to Knowledge Management. See it in action below. Confirmation bias is a powerful cognitive bias, which means that people Tend to select evidence that supports what they already believe, and   Set up tests that

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Shared by Nick Milton September 9, 2019

Tracking the throughput of your private labeling team through Amazon SageMaker Ground Truth

Favorite Launched at AWS re:Invent 2018, Amazon SageMaker Ground Truth helps you quickly build highly accurate training datasets for your machine learning models. Amazon SageMaker Ground Truth offers easy access to public and private human labelers, and provides them with built-in workflows and interfaces for common labeling tasks. Additionally, Amazon

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Shared by AWS Machine Learning September 6, 2019

Why leaving knowledge in people’s heads is not a great strategy

Favorite The default approach to managing knowledge which many companies use, is to keep knowledge in people’s heads, and to move the knowledge where it is needed by moving the people, not by transferring the knowledge.  Homer Simpson’s head by SOCIALisBETTER on Flickr In this old model, knowledge is owned

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Shared by Nick Milton September 6, 2019

The four contexts for Knowledge Transfer

Favorite There is no one-size-fits-all solution for knowledge transfer, because not every transfer context is the same.  However we can look at four main classes or types of knowledge transfer, by looking at the dimensions of TIME and LOCATION. There are other dimensions as well, such as whether the transfer

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Shared by Nick Milton September 5, 2019

Build a custom entity recognizer using Amazon Comprehend

Favorite Amazon Comprehend is a natural language processing service that can extract key phrases, places, names, organizations, events, and even sentiment from unstructured text, and more. Customers usually want to add their own entity types unique to their business, like proprietary part codes or industry-specific terms. In November 2018, enhancements to

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Shared by AWS Machine Learning September 4, 2019

Knowledge of product, knowledge of process, knowledge of customer

Favorite Some companies make things, some do things, some maintain relationships. Process companies, Product companies, Client companies – different focus, different business, different approach to KM.  OK, so that is an oversimplification – most companies are a mix of Doing, Making and Relationship Management; they have product departments where they

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Shared by Nick Milton September 4, 2019

Seven potential building blocks of a KM framework

Favorite Knowledge management is a large and complex field, covering many elements, and applied in many different ways (see my blog post on 50 shades of KM for example). However there are a small number of Knowledge Management sub-components or modules which come up time and time again, and probably

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Shared by Nick Milton September 3, 2019