A Technology Broker and Management Company Specializing in KM Systems
Favorite This is a reprise and update of an old post, which visits an even older KM argument. CocaColaLabel, a photo by purpleslog on Flickr. There was a heated discussion a while ago on one of the LinkedIn forums, entitled “Is the Coca Cola recipe knowledge, or information?” There were,
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Shared by Nick Milton March 26, 2019
Favorite Capture your lessons as stories, that way they will be remembered more easily. Native American Storytelling. Photo By: Johnny Saldivar One of the way humans learn is through stories. Stories can Inform, Educate, and/or Entertain (transmit information, knowledge, and entertainment) and some of the best stories do all three.
Read More Shared by Nick Milton March 25, 2019
Favorite There is a real human bias that drives us to agree with each other, which can drive group think and false consensus The power of social proof climbs rapidly with the number of people involved.From the Solomon Asch study Why are “canned laughter” tracks so common on TV comedies?
Read More Shared by Nick Milton March 22, 2019
Favorite This blog post is a reprise and a rewrite of one I have posted before, and which always drives comment and discussion, but is worth revisiting for a newer audience. It covers the difference between Knowledge and Information – that perennial topic of debate – and therefore the difference
Read More Shared by Nick Milton March 21, 2019
Favorite When KM implementation is over, the KM team still has a job of work to do Implementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, technologies, governance). The Knowledge Management team’s initial role is to design and introduce
Read More Shared by Nick Milton March 20, 2019
Favorite If you outsource knowledge work, make sure the contract requires the contractor to have KM in place. Contractors review plans, by US Army Corps of Engineers, on Flickr A few years ago I was running a multi-day lessons capture event with a company that had recently commissioned construction of
Read More Shared by Nick Milton March 19, 2019
Favorite The “Designing Buildings” wiki is a nice example of managed industry knowledge The Designing Buildings Wiki, pictured below and explained above, is a wiki for the construction industry. It is active – with 5 million users, 14 million page views per year, and plenty of new edits and content added
Read More Shared by Nick Milton March 18, 2019
Favorite A common question when implementing Knowledge Management – should your KM team leader, or CKO, be an internal appointment, or should you look externally to fill the role? There are advantages and disadvantages to both options, as I explain below. Internal appointment As we have often said, Knowledge Management is a
Read More Shared by Nick Milton March 15, 2019
Favorite In the early stages of Knowledge Management – even when you are still drafting the Strategy – you may need to deliver a “Proof of Concept” exercise. Proof of?, a photo by katmeresin on Flickr. This is a small intervention with a Knowledge Management tool or process, just so
Read More Shared by Nick Milton March 14, 2019
Favorite If Knowledge Management is “all about people”, then the best skills for a knowledge manager are people skills. I was reading a Linked-in discussion recently on the skills and qualifications (other than KM skills) that a Knowledge Manager should have. Some people said “Library and information skills” Some people
Read More Shared by Nick Milton March 12, 2019