Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience

Favorite This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s

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Shared by AWS Machine Learning February 24, 2021

Training, debugging and running time series forecasting models with the GluonTS toolkit on Amazon SageMaker

Favorite Time series forecasting is an approach to predict future data values by analyzing the patterns and trends in past observations over time. Organizations across industries require time series forecasting for a variety of use cases, including seasonal sales prediction, demand forecasting, stock price forecasting, weather forecasting, financial planning, and

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Shared by AWS Machine Learning February 19, 2021

7 routes to knowledge acquisition

Favorite Sometimes your organisation needs to acquire new knowledge, new know-how or new capability. Here are 7 ways to approach this. Knowledge Acquisition is a core component of Knowledge Management. ISO 30401:2018 recognises this, and requires compliant organisations to include Knowledge Acquisition as part of the Knowledge lifecycle (Acquisition, Utilisation,

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Shared by Nick Milton February 19, 2021

Solving numerical optimization problems like scheduling, routing, and allocation with Amazon SageMaker Processing

Favorite In this post, we discuss solving numerical optimization problems using the very flexible Amazon SageMaker Processing API. Optimization is the process of finding the minimum (or maximum) of a function that depends on some inputs, called design variables. This pattern is relevant to solving business-critical problems such as scheduling,

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Shared by AWS Machine Learning February 17, 2021

Translating JSON documents using Amazon Translate

Favorite JavaScript Object Notation (JSON) is a schema-less, lightweight format for storing and transporting data. It’s a text-based, self-describing representation of structured data that is based on key-value pairs. JSON is supported either natively or through libraries in most major programming languages, and is commonly used to exchange information between

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Shared by AWS Machine Learning February 16, 2021