Favorite In today’s world, social media has become a place where customers share their experiences with services that they consume. Every telecom provider wants to have the ability to understand their customer pain points as soon as possible and to do this carriers frequently establish a social media team within
Favorite Here are 9 lessons from a KM implementation at the BBC. Image from wikimedia commons A great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s book “Knowledge Management for Services, Operations and Manufacturing“. The case history is written by Claire
Favorite Do you hear the birds chirping outside your window? There are more than 10,000 bird species in the world, and they can be found in nearly every environment, from untouched rainforests to suburbs and cities. Birds play an essential role in nature. They are high up in the food
Favorite AWS DeepRacer is a fun and easy way for developers with no prior experience to get started with machine learning (ML). At the end of the 2019 season, the AWS DeepRacer League engaged the Amazon ML Solutions Lab to develop a new sports analytics feature for the AWS DeepRacer
Favorite Introducing Knowledge Management into an organisation is largely a process of influencing, advocating and selling. Here is some guidance on which influencing tools to use as your program progresses. I wrote a blog post just before lockdown, listing 9 influencing tactics you can use when introducing Knowledge Management. The
Favorite Suicide disproportionately affects LGBTQ+ youth. In the U.S. alone, more than 1.8 million LGBTQ+ youth between the ages of 13 and 24 seriously consider suicide or experience a significant crisis each year. Additionally, LGBTQ+ youth are over four times more likely to attempt suicide than their peers, while up
Favorite I have been having some interesting discussions recently about Knowledge Assets. What are they, and what do they look like? Image from Geograph.com “Knowledge Asset” is a loosely defined term, which means many things to many people. One viewpoint is that a Knowledge Asset is an area of valuable
Favorite Amazon SageMaker is a fully managed service that provides developers and data scientists the ability to quickly build, train, and deploy machine learning (ML) models. Tens of thousands of customers, including Intuit, Voodoo, ADP, Cerner, Dow Jones, and Thomson Reuters, use Amazon SageMaker to remove the heavy lifting from
Favorite Industries like healthcare, media, and social media platforms use image analysis workflows to identify objects and entities within pictures to understand the whole image. For example, an ecommerce website might use objects present in an image to surface relevant search results. Sometimes image analysis may be difficult when images
Favorite Tacit knowledge is shared and captured through the interaction of people and teams, and facilitation is key to effective interaction. Facilitation is one of the Key skills of the Knowledge Manager. The vast majority of organisational knowledge is carried in people’s heads, and the most effective way to transfer