Why receptivity is so important to innovation

Favorite Innovation happens only when inspiration hits the receptive mind. You can’t manage inspiration, but you can manage receptivity. Image by Ronda Del Boccio, on Flickr All knowledge creation activities are based around approaches to helping people to move outside their boxes, and open their minds; on helping them to

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Shared by Nick Milton June 25, 2019

How collecting knowledge supports connecting people

Favorite The two Knowledge Management strategies of Socialisation and Codification (sometimes called Connecting and Collecting) are often seen as polar opposites. They aren’t.  Image from wikimedia commons Connecting and collecting are often cited as alternative KM strategies – as if they were distinct and separate. They are more like Yin

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Shared by Nick Milton June 24, 2019

Implementing KM through 6 decisions

Favorite Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions. Very few CEOs will wake up one morning and announce that the organisation will now be adopting Knowledge Management. Instead, like any other change,

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Shared by Nick Milton June 21, 2019

The new role of the expert in Knowledge Management

Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”

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Shared by Nick Milton June 20, 2019