A Technology Broker and Management Company Specializing in KM Systems
Favorite What’s the point of having a KM Policy? Here are 8 arguments in favour. There comes a time when a KM strategy has done its job, and that’s when you need a KM policy. Your Knowledge Management strategy is a strategy for change – a strategy for introducing the
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Shared by Nick Milton October 30, 2017
Favorite There are three models for a knowledge base – which one is most like yours? Your online Knowledge base is where you store your documented knowledge, It is a repository – but more than that, it is a knowledge resource for others. Someone looking for documented knowledge comes to the knowledge
Read More Shared by Nick Milton October 27, 2017
Favorite Here are some useful lessons on KM implementation. Taken from this article, here’s some lessons on KM implementation from the Hoffman-LaRoche experience. I quote “First, managers hoping to make a difference through better knowledge management should start by focusing on the right problem. Patricia Seemann chose a spot that
Read More Shared by Nick Milton October 26, 2017
Favorite What is the best type of storage system for lessons learned? Our survey data compares the options. We conducted a big survey of Knowledge Management this year, following on from a previous survey in 2014. Both surveys contained an optional section on lesson learning, and across both surveys we
Read More Shared by Nick Milton October 25, 2017
Favorite The most important thing you can do for KM within your company, is help people to understand the value. Today I bring value, by Kimberley Kling, on Flickr I often say that “knowledge management is how people would manage their organisations if only they knew the value of their
Read More Shared by Nick Milton October 24, 2017
Favorite Analysis of search trends is common in KM – and you can use a similar approach to analyse community questions and answers. Many organisations analyse internal searches of their Intranet or Knowledge Base, using tools similar to Google Analytics to find out what peopele are searching for, and what
Read More Shared by Nick Milton October 23, 2017
Favorite Lesson quality is a crucial component of lesson learning. Poor quality lessons just lead to Garbage-In, Garbage out. Quality starts here, by Lydia, on Flickr I came across an interesting article recently entitled “Enhancing Quality of Lessons Learned” by Lo and Fong. The authors look at lessons learned and how
Read More Shared by Nick Milton October 20, 2017
Favorite Is KM dying, alive and well, or on life support? Let’s bring some data into the debate (this post updated based on further data). The debate about the health of KM is a perennial topic, with people variously claiming “KM is dead”, “KM is alive and well” or “KM
Read More Shared by Nick Milton October 19, 2017
Favorite Knowledge Management is only a change management exercise, until a certain point is reached. After that, it is about not changing. It is an accepted fact that introducing KM is all about change. You are bringing in new processes, new roles, new technologies and new governance, that will enable,
Read More Shared by Nick Milton October 18, 2017
Favorite The people who own the processes in an organisation are responsible for a big chunk of corporate memory. But who are these people? Perhaps we ought to start with defining what process ownership actually means. Process ownership is a key component of many management approaches such as business process
Read More Shared by Nick Milton October 17, 2017