Deliver personalized customer support experiences with Amazon Connect, Amazon Lex, and Salesforce

Favorite The last year has made delivering high-quality customer contact center support extremely challenging. Consumers have increasingly abandoned brick-and-mortar retail shopping and traditional banking in favor of digitally enabled experiences, which brings unprecedented call volumes to contact centers. In many cases, call center staff are also working remotely, which makes

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Shared by AWS Machine Learning June 8, 2021

Human-in-the-loop review of model explanations with Amazon SageMaker Clarify and Amazon A2I

Favorite Domain experts are increasingly using machine learning (ML) to make faster decisions that lead to better customer outcomes across industries including healthcare, financial services, and many more. ML can provide higher accuracy at lower cost, whereas expert oversight can ensure validation and continuous improvement of sensitive applications like disease

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Shared by AWS Machine Learning June 7, 2021

KM "What’s in it for me" for the knowledge worker

Favorite What’s in it for the Knowledge worker, when you introduce Knowledge Management to an organisation?  This is a crucial question you need to answer. Luckily it’s an easy one to answer as well. We have already discussed on this blog about the main stakeholder groupings for Knowledge management including the

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Shared by Nick Milton June 7, 2021

Build regression models with Amazon Redshift ML

Favorite With the rapid growth of data, many organizations are finding it difficult to analyze their large datasets to gain insights. As businesses rely more and more on automation algorithms, machine learning (ML) has become a necessity to stay ahead of the competition. Amazon Redshift, a fast, fully managed, widely

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Shared by AWS Machine Learning June 4, 2021

Build an Automatic Inventory Solution with public datasets and Amazon Rekognition Custom Labels

Favorite Inventorying store items is a general demand for retail stores and supermarkets. This is usually performed manually by counting items and visually checking the correct placement. Tracking changes in inventory helps business owners evaluate performance of each product, validate correct placement, and set future restocking plans. With the cloud

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Shared by AWS Machine Learning June 4, 2021

Protect PII using Amazon S3 Object Lambda to process and modify data during retrieval

Favorite Regulatory mandates, audit requirements, and security policies often call for data visibility and granular data control while using Amazon Simple Storage Service (Amazon S3) for shared datasets. Because data on Amazon S3 is often accessible by multiple applications and teams, fine-grained access controls should be implemented to restrict privileged

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Shared by AWS Machine Learning June 4, 2021