The Long Tail of experience in communiies of practice

Part of the value of communities of practice is proividing access to the Long Tail of experience There is a tendency in many companies to see Knowledge as being the province of the Experts. As a result, they set up expert centres to look after the knowledge, and expert networks

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Shared by Nick Milton June 11, 2018

Building DWP’s Delivery Manager Community (video)

Here is a nice Youtube video about the launch of a community of practice for Delivery Managers at the UK Department for Work and Pensions. It’s good to see the energy this event created, as well as the opportunities for knowledge sharing. You can read more about their community of

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Shared by Nick Milton June 1, 2018

The heart and soul of a Community of Practice

What makes a group of people into a Community of Practice? Recently I read a document which asserted that the employees within an organisation are naturally a community of practice, because they all work together in service of the same organisational goal. That immediately struck me as wrong, but why was

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Shared by Nick Milton January 22, 2018

4 ways in which communities of practice can be embedded

Here is a really interesting article about the ways in which Communities of Practice can be embedded in an organisation The article is  about the management of Networks of Practice  in the development sector, and how to draw the balance between managing them too much, or too little. The authors (Marlous Agterberg,

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Shared by Nick Milton December 14, 2017

An unmoderated community is its own worst enemy

Here is a very interesting talk, by Clay Shirky, the writer on Internet Technologies and Society In the talk, he points out that over the history of online collaborative groups using social software, there is a predictable pattern which emerges time after time in open unmoderated groups, namely that the

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Shared by Nick Milton December 12, 2017

Analysing questions and answers in communities of practice

Analysis of search trends is common in KM – and you can use a similar approach to analyse community questions and answers. Many organisations analyse internal searches of their Intranet or Knowledge Base, using tools similar to Google Analytics to find out what peopele are searching for, and what they

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Shared by Nick Milton October 23, 2017

Sites don’t build communities; communities build sites

It takes more than a SharePoint site to build a Community of Practice. Image from wikimedia commons Not for the first time, we recently ran a Knowledge Management  Assessment for an organisaton which claimed to “have lots of communities of practice”. When we pressed her a little more to find out

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Shared by Nick Milton September 25, 2017

Communities of Pratice at World Vision

I blogged recently about the evolution of Communities of Pratice at Shell, and how they moved from free-for-all to a more managed approach. Here is a similar evolution at World Vision. Image from Wikimedia commons The decision between a managed approach to communities and an unmanaged bottom-up approach is an

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Shared by Nick Milton September 1, 2017

Communities of practice – managed or unmanaged?

Is the best approach to Communities of Practice a managed one, or an unmanaged one? There has always been a polarity of views between those who see Communities of Practice as something that should be allowed to flourish naturally and unmanaged, springing up as a bottom-up initiative in response to

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Shared by Nick Milton August 16, 2017