A Technology Broker and Management Company Specializing in KM Systems
We often get hung up on treating knowledge as if it were impersonal pieces of content; instead let’s look at it as an interaction between supplier and user. Image from wikimedia commons All knowledge, if we think in terms of “Know-how” originates from people, and is re-used by people. Sometimes
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Shared by Nick Milton September 18, 2018
Sharing is no guarantee of uptake. Sometimes better practices and innovations take a long time, and require a lot of support, to take hold. Here is a very interesting article from the New Yorker, by Atul Gwande, about why some ideas or best practices catch on and spread, while others
Read More Shared by Nick Milton August 15, 2018
How far does your knowledge spread in your organisation? Image from wikimedia commons We are used to the idea of the Carbon Footprint – the amount of carbon dioxide released into the atmosphere as a result of your activities – but what about your Knowledge Footprint? This is the amount
Read More Shared by Nick Milton July 20, 2018
KM should focus primarily on getting knowledge out quickly, and worry about production quality later S is for Speed, by Ansgar Koreng on Flickr Here is an interesting article from the customer-service wing of KM, entitled “5 ways to use team knowledge to do better work”. The one that struck
Read More Shared by Nick Milton July 5, 2018
The Umbrella week (aka Knowledge Handover) is a face-to-face process for sharing lessons with the rest of the organisation. Umbrella week image from army.mil You can read about a recent Umbrella week here, where Captain Scott Kuhn of the 3rd Armoured Brigade described an event last week. According to Scott,
Read More Shared by Nick Milton April 11, 2018
Can we use the term “knowledge sharing” as better replacement for the term “Knowledge Management? There are two good reasons not to do so. image from Wikimedia Commons The terminology debate continues to rumble on in the KM world, with many people preferring the term “knowledge sharing” over the term
Read More Shared by Nick Milton January 26, 2018
One powerful enabler for Knowledge Management is a clear statement from senior management. Here is an example. Medco Energi is a publicly listed Indonesian oil and gas company, founded in 1980. Winners of a MAKE award in 2007, they have had a KM program in place for many years, led
Read More Shared by Nick Milton August 17, 2017
Not every meeting or every conversation involves sharing knowledge! Image from Wikimedia commons Very often, when we are conducting our knowledge management assessment or benchmarking exercises, or designing KM frameworks for clients, we come across a confusion. This confusion is again a linguistic confusion about knowledge. We might ask the
Read More Shared by Nick Milton August 14, 2017
Sharing knowledge is a two-sided process. There is a sharer and a receiver. Be careful that making knowledge easier to share does not make knowledge harder to re-use. Image from wikimedia commons Sharing knowledge is like passing a ball in a game of rugby, American Football or basketball. If you
Read More Shared by Nick Milton February 16, 2017