Customization, automation and scalability in customer service: Integrating Genesys Cloud and AWS Contact Center Intelligence

Favorite This is a guest post authored by Rebecca Owens and Julian Hernandez, who work at Genesys Cloud.  Legacy technology limits organizations in their ability to offer excellent customer service to users. Organizations must design, establish, and implement their customer relationship strategies while balancing against operational efficiency concerns. Another factor

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Shared by AWS Machine Learning December 1, 2020

Securing data analytics with an Amazon SageMaker notebook instance and Kerberized Amazon EMR cluster

Favorite Ever since Amazon SageMaker was introduced at AWS re:Invent 2017, customers have used the service to quickly and easily build and train machine learning (ML) models and directly deploy them into a production-ready hosted environment. SageMaker notebook instances provide a powerful, integrated Jupyter notebook interface for easy access to

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Shared by AWS Machine Learning December 1, 2020

Private package installation in Amazon SageMaker running in internet-free mode

Favorite Amazon SageMaker Studio notebooks and Amazon SageMaker notebook instances are internet-enabled by default. However, many regulated industries, such as financial industries, healthcare, telecommunications, and others, require that network traffic traverses their own Amazon Virtual Private Cloud (Amazon VPC) to restrict and control which traffic can go through public internet.

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Shared by AWS Machine Learning December 1, 2020

The rate of change of knowledge

Favorite  Knowledge changes, and knowledge of some topics changes faster than others. This has massive implications for knowledge management. Image from wikimedia commons Knowledge is not static. It changes and develops over time. It has a half-life, and that half-life seems to be shrinking as the world speeds up.  Old

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Shared by Nick Milton December 1, 2020

Thought you might like to see this knowledge product

Favorite The video below is a product of the Olympic Games Knowledge Management program, as part of their methodology for transferring experience from one organising committee to another. The 27-minute video is introduced here, and was created during the Rio Olympics to describe the work of press photographers at the

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Shared by Nick Milton November 26, 2020

Bringing your own R environment to Amazon SageMaker Studio

Favorite Amazon SageMaker Studio is the first fully integrated development environment (IDE) for machine learning (ML). With a single click, data scientists and developers can quickly spin up SageMaker Studio notebooks to explore datasets and build models. On October 27, 2020, Amazon released a custom images feature that allows you

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Shared by AWS Machine Learning November 25, 2020

Announcing the launch of Amazon Comprehend Events

Favorite Every day, financial organizations need to analyze news articles, SEC filings, and press releases, as well as track financial events such as bankruptcy announcements, changes in executive leadership at companies, and announcements of mergers and acquisitions. They want to accurately extract the key data points and associations among various

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Shared by AWS Machine Learning November 25, 2020