Favorite To have an effective conversation, it is important to understand the sentiment and respond appropriately. In a customer service call, a simple acknowledgment when talking to an unhappy customer might be helpful, such as, “Sorry to hear you are having trouble.” Understanding sentiment is also useful in determining when
Favorite If you are a leader who wants to help develop a Knowledge Management and Organisational Learning culture in their organisation, you can do this simply, by asking two questions. I have a question by The US Army on Flickr The two questions are Who have you learned from?Who have
Favorite Amazon SageMaker Ground Truth helps you build highly accurate training datasets for machine learning. It can reduce your labeling costs by up to 70% using automatic labeling. This blog post explains the Amazon SageMaker Ground Truth chaining feature with a few examples and its potential in labeling your datasets.
Favorite I have blogged quite a bit recently on Connect and Collect approaches to KM, aka the transfer of tacit and explicit knowledge. Here is a reprise and extension of a useful table which describes the two. Three of my recent blog posts have touched on Charts and pilots, Why
Favorite This is a guest post from James Jameson, the Commercial Lead at CaptionHub. CaptionHub is a London-based company that focuses on video captioning and subtitling production for enterprise organizations. While the act of captioning—that is, taking video files and making sure the text on the screen reflects what’s being
Favorite This post is an update of an earlier post in 2014, brought up to date with new survey data. As part of our global surveys in 2014 and 2017, answered by over 700 KM professionals, we asked respondents to rank a number of barriers in order of the impact
Favorite If you’re like most companies, you wish to better understand your customers and your brand image. You’d like to track the success of your marketing campaigns, and the topics of interest—or frustration—for your customers. Social media promises to be a rich source of this kind of information, and many
Favorite Connecting people is far less efficient than Collecting while being far more effective – but how much more effective? Knowledge can be transferred in two ways – by Connecting people so that they can discuss, and Collecting knowledge in written (explicit) form so others can find and read it
Favorite Machine learning (ML) lets enterprises unlock the true potential of their data, automate decisions, and transform their business processes to deliver exponential value to their customers. To help you take advantage of ML, Amazon SageMaker provides the ability to build, train, and deploy ML models quickly. Until recently, if
Favorite In organisational safety management, they identify a “near miss” as evidence that safety practices need to be improved. We can do the same in knowledge management. Image from safety.af.mil I have often used Safety Management as a useful analogue for KM, and here’s another good crossover idea. In safety