Deliver personalized customer support experiences with Amazon Connect, Amazon Lex, and Salesforce

Favorite The last year has made delivering high-quality customer contact center support extremely challenging. Consumers have increasingly abandoned brick-and-mortar retail shopping and traditional banking in favor of digitally enabled experiences, which brings unprecedented call volumes to contact centers. In many cases, call center staff are also working remotely, which makes

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Shared by AWS Machine Learning June 8, 2021

Human-in-the-loop review of model explanations with Amazon SageMaker Clarify and Amazon A2I

Favorite Domain experts are increasingly using machine learning (ML) to make faster decisions that lead to better customer outcomes across industries including healthcare, financial services, and many more. ML can provide higher accuracy at lower cost, whereas expert oversight can ensure validation and continuous improvement of sensitive applications like disease

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Shared by AWS Machine Learning June 7, 2021