Which are the most commonly-used elements of KM governance?

Favorite As part of our three global surveys of Knowledge Management professionals in 2014, 2017 and 2020, we asked the participants to select from a list the Knowledge Management governance elements that had in place in their organisation.  The results are shown here.   Most of the survey respondents reported at least one

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Shared by Nick Milton June 23, 2020

5 universal principles for Knowledge Management

Favorite There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal

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Shared by Nick Milton June 19, 2020

5 universal principles for Knowledge Management

Favorite There is no universal solution for Knowledge Management in an Organisation, but there is a set of universal principles. A Management Framework for KM is bespoke – not off-the-peg. Each organisation must find its own solution , and must design its own Framework. There is no template, no universal

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Shared by Nick Milton June 19, 2020

Integrate Amazon Kendra and Amazon Lex using a search intent

Favorite Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good conversational experience. For example, as part of a car rental reservation, you have queries such as, “What’s the charge for an additional driver?” or, “Do you

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Shared by AWS Machine Learning June 18, 2020

KM implementation case study – Texas instruments

Favorite This is a Knowledge Management story from the early days – about 20 years ago – but is interesting because although it was an old-style approach, it worked and delivered huge value. Texas instruments calculator, image from wikimedia commons In 1994, the CEO of Texas Instruments, Jerry Junkins, gave

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Shared by Nick Milton June 18, 2020

Amazon Polly launches a child US English NTTS voice

Favorite Amazon Polly turns text into lifelike speech, allowing you to create voice-enabled applications. We’re excited to announce the general availability of a new US English child voice—Kevin. Kevin’s voice was developed using the latest Neural Text-to-Speech (NTTS) technology, making it sound natural and human-like. This voice imitates the voice

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Shared by AWS Machine Learning June 17, 2020